AI improves recruiting efficiency through resume screening, scheduling, and drafting content. It does not replace human judgment. Recruiters interpret nuance, assess soft skills, protect culture, and manage negotiation. In corporate, hospitality, and travel tech roles, hiring mistakes carry significant financial risk. Companies achieve stronger outcomes when they choose AI to support recruiters rather than replacing them.

The hospitality industry faces persistent retention challenges, with work-life balance cited as the top reason frontline workers leave roles. This article examines how internal scheduling tools address flexibility differently for frontline workers, prioritizing predictability and autonomy over location. When hotels empower employees with self-service scheduling and real-time communication, they can reduce friction, improve retention and gain the advantage in a tight labor market.

In this personal editorial, hospitality leader Mychal Milian reflects on the real tension between fatherhood and ambition in an industry that never sleeps. Through missed milestones, intentional boundaries, and the hard earned perspective, he challenges the myth of "having it all" while showing how clarity, sacrifice, presence, and accountability-at work and at home-define meaningful success.

Negative customer engagement isn't just a complaint but a visible breakdown of the guest-hotel relationship. In hospitality today, elevated expectations, zoomed-in guest values and digital amplification mean one frustrated experience can ripple across the brand. This article explores how hotels can identify these moments early, repair the relational damage behind them, and rebuild trust to transform disruption into loyalty.

In 2025, did you do everything possible to target the junior guest segment? If not, you're missing a lucrative chance to boost your bottom line. As the new year approaches, it's time to reassess your strategy for engaging junior guests. itavi founder and CEO Ayana Rodriguez discusses the importance of reimagining the traditional kids' club and new programs to integrate and jumpstart your 2026 opportunity.

In the modern hospitality landscape, efficiency has evolved from an operational objective into a defining competitive advantage. Hotel and resort leaders face mounting pressure to deliver exceptional guest experiences while navigating labor shortages, tightening margins, and an increasingly complex web of technologies and service providers. Understanding how partnerships are essential to this goal is essential.

Mill Falls Resort Collection features four historic, distinct resorts woven throughout Meredith, New Hampshire, each offering a unique lakeside experience along Lake Winnipesaukee. With resort-wide renovations completed in January 2026, the refreshed properties blend coastal-modern design with New England charm. Shared amenities, dining, and activities create a seamless, restorative retreat in this beloved lakeside village.

Meta's $2 billion acquisition of Manus signals a fundamental shift in travel bookings. Rather than browsing websites, guests will simply state their intent and AI agents will execute the entire booking process. Hotels must prioritize agent-ready APIs, structured data, and machine-readable loyalty programs to remain visible and competitive in this rapidly emerging AI-driven distribution landscape.

Franck Arnold, Managing Director and Regional Vice-President of The Savoy, discusses how the luxury hospitality sector currently faces a critical skills gap, and how proactive measures such as integrating hands-on experience to traditional education can fix this. Previous experience in the fast-paced world of high-end hospitality is key to the success of the industry, he believes.

Hospitality is still selling the myth of perpetual warmth: the endless smile, the flawless veneer, the guest-pleasing show. But the cracks are visible, and the data is unforgiving. Turnover in U.S. hospitality routinely hovers between 70 and 80 percent annually (U.S. Bureau of Labor Statistics, 2021). Every departure costs thousands. What if there were a different way?

Sustainability in hospitality isn't just a trend. It's an operational imperative that drives guest loyalty, cost-savings, and community trust. Hilton's Steve Karwoski shares lessons from Hilton Anaheim's recent multimillion-dollar renovation and its use of LightStay, Hilton's to LightStay, Hilton's sustainability management platform, to advance energy reduction, water conservation, waste diversion, and community impact. Karwoski offers actionable insights hotels of all sizes can adopt to integrate sustainability into everyday operations.

This article considers how the intersection of emotional decision-making significantly shapes the nuances of well-being, social good, and the growing pursuit of living better and living longer. This also examines social values, genuine service, and the fragility of decision-making today in a world undergoing remarkable change. Why wellness-hospitality thrives, superficial ambitions don't, and some essential untold risks that could hinder meaning, value, and growth through 2030.

With rising labor, operating, and borrowing costs, hotel marketing and PR teams may feel tempted to turn to AI to outsource portions of their work. However, there are instances in which using AI to promote your property can do more harm than good. Let's review nine ways hotel marketing and PR teams should never use AI.

As meeting planners rethink group travel, hotels must deliver far more than space and technology. This article explores how strategic location, thoughtful renovation and a focus on attendee experience shape modern group strategy. Through destination-driven design and strong operational execution, it illustrates how meetings hotels can foster more engaging, productive and memorable gatherings that meet evolving planner expectations.

Investing in Dominican Republic hospitality offers "hidden ROI" beyond traditional yields. Strategic advantages include CONFOTUR tax exemptions, infrastructure growth like airport expansions, and the stability of branded management. By leveraging AI-driven personalization, sustainable energy, and underutilized spaces for ancillary income, investors can transform a paper yield of 7-9% into a 10-11% net return through operational efficiency and lifestyle benefits.