Sustainability in hospitality isn't just a trend. It's an operational imperative that drives guest loyalty, cost-savings, and community trust. Hilton's Steve Karwoski shares lessons from Hilton Anaheim's recent multimillion-dollar renovation and its use of LightStay, Hilton's to LightStay, Hilton's sustainability management platform, to advance energy reduction, water conservation, waste diversion, and community impact. Karwoski offers actionable insights hotels of all sizes can adopt to integrate sustainability into everyday operations.

Hospitality's true competitive advantage isn't RevPAR or automation - it's human connection. As technology accelerates efficiency, leaders must refocus on empathy, empowerment, and culture. The most profitable hotels don't just optimize systems; they trust people to care. Hospitality isn't about heads in beds - it's about hearts in hands, and the moments that create loyalty.

Luxury hospitality designer Stacy Elliston explores how adapting to the rise of family travel is shaping the future of high-end hospitality. The founder of HIVE Collaborative shares how properties can thoughtfully evolve by designing with families in mind to earn the loyalty of a new generation of travelers while continuing to meet the expectations of an increasingly diverse guests.

Hospitality is still selling the myth of perpetual warmth: the endless smile, the flawless veneer, the guest-pleasing show. But the cracks are visible, and the data is unforgiving. Turnover in U.S. hospitality routinely hovers between 70 and 80 percent annually (U.S. Bureau of Labor Statistics, 2021). Every departure costs thousands. What if there were a different way?

Luxury hospitality has long been defined by access - to coveted reservations, insider knowledge, and rare experiences. For decades, the concierge served as the gatekeeper to that world. Today, access alone is no longer differentiation. Today's luxury concierge is a cultural curator, experience architect, and trusted advisor in a landscape defined by choice and complexity.

Franck Arnold, Managing Director and Regional Vice-President of The Savoy, discusses how the luxury hospitality sector currently faces a critical skills gap, and how proactive measures such as integrating hands-on experience to traditional education can fix this. Previous experience in the fast-paced world of high-end hospitality is key to the success of the industry, he believes.

Hotel lobby bars have become important touchpoints for global travellers seeking experiences that help them feel connected to the destination. Many hotels are turning lobby bars into cultural touchpoints through local spirits, and moving away from predictable menus and standardization. A thoughtful balance between familiar options and regional storytelling helps create a sense of place, shape first impressions, and build genuine connection.

Hotels operating in a hybrid world are navigating evolving guest expectations shaped by a reduced tolerance for friction. Success increasingly depends on competing on certainty rather than price, delivering true personalization through empowered staff, prioritizing flexibility, resolving problems fully, redefining wellness operationally, optimizing key touchpoints, closing subtle expectation gaps, and explaining dynamic pricing transparently to build trust and long-term loyalty.

In 2025, did you do everything possible to target the junior guest segment? If not, you're missing a lucrative chance to boost your bottom line. As the new year approaches, it's time to reassess your strategy for engaging junior guests. itavi founder and CEO Ayana Rodriguez discusses the importance of reimagining the traditional kids' club and new programs to integrate and jumpstart your 2026 opportunity.

International travel to the United States is experiencing a significant decline which began in early 2025 impacting the Tourism and the Hospitality Industry. While this segment may still be struggling, let's explore some ways to boost our international travel share within our hotels and dig into strategies that lean into the other segments that are presently thriving.

In 2026, experiential family travel is becoming a top priority over material investments. Is your hotel doing everything in its power to target this profitable segment? itavi founder and CEO Ayana Rodriguez shares why families are budgeting for travel over things, how top destinations are answering the call and strategies on how to retarget your marketing campaign to families more interested in emotions over transactions.

The hospitality industry faces an 8.6 million worker shortfall by 2035, yet the solution isn't higher wages or better perks. The brands retaining talent are those reframing communication as cultural infrastructure, as this creates systems where every voice matters and every worker feels connected to something larger than their shift. Here's how forward-thinking operators are building a culture of belonging.

When Harry Gordon Selfridge opened his revolutionary department store in London in 1909, he didn't just bring American-style retail to the heart of Britain, he introduced a philosophy that would shape the customer experience for more than a century. His now-famous mantra, "The customer is always right," was meant to empower consumers and build trust. And for a while, it worked.

Chef Prabeen Prathapan explores how hotel restaurants have evolved from functional amenities into strategic assets that drive revenue, loyalty, and brand perception. He highlights how operators can meet modern guest expectations by simplifying menus, creating signature items, delivering intentional service, and fostering a sense of place. Practical takeaways focus on consistency, accessibility, and building a distinct culinary identity that resonates with both guests and locals.

Hotel owners and investors must move beyond traditional financial indicators in asset evaluation and take a holistic approach with new metrics to uncover hidden property value and future potential. This article explains why conventional evaluation tools don't do the trick alone anymore, which modern metrics to take into account and what drives value at modern hospitality assets.