Luxury hospitality has long been defined by access - to coveted reservations, insider knowledge, and rare experiences. For decades, the concierge served as the gatekeeper to that world. Today, access alone is no longer differentiation. Today's luxury concierge is a cultural curator, experience architect, and trusted advisor in a landscape defined by choice and complexity.

Sustainability in hospitality isn't just a trend. It's an operational imperative that drives guest loyalty, cost-savings, and community trust. Hilton's Steve Karwoski shares lessons from Hilton Anaheim's recent multimillion-dollar renovation and its use of LightStay, Hilton's to LightStay, Hilton's sustainability management platform, to advance energy reduction, water conservation, waste diversion, and community impact. Karwoski offers actionable insights hotels of all sizes can adopt to integrate sustainability into everyday operations.

Cybercriminals now use AI to create near-perfect fake hotel websites and social profiles, targeting guests' payment information and staff credentials. Beyond immediate financial losses, these attacks destroy long-term brand trust and loyalty. Defense requires a multi-layered approach: monitoring for look-alike domains, securing email via authentication protocols, and training employees. Ultimately, a collective "community shield" approach is necessary to outpace these evolving and dangerous digital threats.

In 2026, experiential family travel is becoming a top priority over material investments. Is your hotel doing everything in its power to target this profitable segment? itavi founder and CEO Ayana Rodriguez shares why families are budgeting for travel over things, how top destinations are answering the call and strategies on how to retarget your marketing campaign to families more interested in emotions over transactions.

In today's hospitality landscape, ancillary services have become a critical driver of revenue and guest satisfaction. Through pre-arrival planning, dynamic pricing, AI insights, and integrated platforms, hotels can personalize experiences, improve operations, and increase total revenue per guest. Properties that strategically promote and manage ancillary offerings gain a competitive edge, build loyalty, and unlock sustainable long-term growth.

John Paul Nichols, CEO of Club Quarters and Chairman of Altus Hospitality, shares his perspective on how hospitality is focusing on scaling with intention. Today's travelers choose experiences over logos, valuing relevance, flexibility, and local connection alongside consistency. By combining strong systems with individuality at the property level, platforms like Altus and Club Quarters demonstrate how growth, creativity, and performance can coexist.

AI improves recruiting efficiency through resume screening, scheduling, and drafting content. It does not replace human judgment. Recruiters interpret nuance, assess soft skills, protect culture, and manage negotiation. In corporate, hospitality, and travel tech roles, hiring mistakes carry significant financial risk. Companies achieve stronger outcomes when they choose AI to support recruiters rather than replacing them.

Hotel booking isn't what it used to be. Travelers are overwhelmed, skeptical of perfect reviews, and craving real validation. They trust messy UGC, influencer signals, and increasingly, AI trip planners. Discovery now happens in micro-moments, and even small booking friction can cost you the sale. The takeaway: be specific, be authentic, and make reserving so easy guests don't hesitate.

Sustainability in hospitality must extend beyond intention to create measurable impact. In this executive perspective, Brandon Miller, General Manager at McKibbon Hospitality, responsible for AC Hotel Asheville Downtown, outlines five practical ways hotels can embed sustainability into daily operations. From data accountability to procurement strategy, he explains how leadership ownership transforms environmental goals into disciplined operational performance.

Hotels need to look for horizontal and vertical integration options if wanted to stay relevant in the longevity/wellness space. Closer cooperation between hotels and gyms, fitness centres, wellness clubs, etc. is not a tactical partnership idea. It is a structural response to how longevity is actually built. Hotels may need to look at longevity, etc. as a flow and not as a product or service.

In the modern hospitality landscape, efficiency has evolved from an operational objective into a defining competitive advantage. Hotel and resort leaders face mounting pressure to deliver exceptional guest experiences while navigating labor shortages, tightening margins, and an increasingly complex web of technologies and service providers. Understanding how partnerships are essential to this goal is essential.

While indemnity clauses may seem standard, one size does not fit all - and recognizing that is critical to managing risk. These clauses, along with their companion insurance clauses, should be structured to sufficiently address risk based on a contract's purpose. This article explains how these clauses work and provides considerations for customizing them to best protect against loss.

Mill Falls Resort Collection features four historic, distinct resorts woven throughout Meredith, New Hampshire, each offering a unique lakeside experience along Lake Winnipesaukee. With resort-wide renovations completed in January 2026, the refreshed properties blend coastal-modern design with New England charm. Shared amenities, dining, and activities create a seamless, restorative retreat in this beloved lakeside village.

An unstable labor market is pushing hotel operators to explore cross-border hiring. But managing international recruitment brings complexity and compliance risks. This article explores how technology-like applicant tracking systems, mobile-friendly portals, and automated workflows-is reshaping workforce mobility into a structured, scalable process. For hospitality leaders, adopting these tools could turn staffing from a constant scramble into a predictable advantage.

Traditional Greek hospitality, known as Filoxenia, is diminishing as small, family-run hotels face extinction due to rising operational costs and the expansion of corporate chains. This shift from relationship-based hospitality to transactional models threatens Greece's unique cultural identity despite record tourism numbers. The market is increasingly dominated by luxury chains and short-term rentals, leading to foreclosures and the closure of hundreds of small establishments.