Co-Founder and Managing Partner of Oliver Hospitality, Ethan Orley, shares insight into the brand's expanding portfolio, its two most recent property additions, and three developments on the immediate horizon. With plans to grow at a cadence of two to three hotel projects per year, Oliver Hospitality remains committed to revitalizing historic buildings and deepening ties with the communities they serve.

In 2026, experiential family travel is becoming a top priority over material investments. Is your hotel doing everything in its power to target this profitable segment? itavi founder and CEO Ayana Rodriguez shares why families are budgeting for travel over things, how top destinations are answering the call and strategies on how to retarget your marketing campaign to families more interested in emotions over transactions.

Hotel owners and investors must move beyond traditional financial indicators in asset evaluation and take a holistic approach with new metrics to uncover hidden property value and future potential. This article explains why conventional evaluation tools don't do the trick alone anymore, which modern metrics to take into account and what drives value at modern hospitality assets.

Hotel lobby bars have become important touchpoints for global travellers seeking experiences that help them feel connected to the destination. Many hotels are turning lobby bars into cultural touchpoints through local spirits, and moving away from predictable menus and standardization. A thoughtful balance between familiar options and regional storytelling helps create a sense of place, shape first impressions, and build genuine connection.

Negative customer engagement isn't just a complaint but a visible breakdown of the guest-hotel relationship. In hospitality today, elevated expectations, zoomed-in guest values and digital amplification mean one frustrated experience can ripple across the brand. This article explores how hotels can identify these moments early, repair the relational damage behind them, and rebuild trust to transform disruption into loyalty.

As hotels enter 2026, short-term hiring tactics are no longer enough. Labor shortages have become structural, demanding long-term workforce strategies. From investing in retention and lawful immigration to leveraging HR analytics and technology, hotel leaders must treat workforce stability as a strategic priority. The winners won't be those hiring fastest - but those planning smartest.

Hotel projects without a well-defined concept risk wasted capital, inefficient operations, and weak financial performance, ultimately undermining long?term asset value. This article explains in detail what concept development actually means, why it is a strategic necessity, how it anchors the entire planning process, and also why investors and developers can no longer afford to treat it as optional.

Wellness is essential at events as burnout rises. Strategies include supportive room design, mental-health resources, movement breaks, hydration, reset zones, nutritious menus, smarter scheduling and engaging activities. Event service managers can help planners implement these ideas-elevating their role while creating more energizing, memorable and effective attendee experiences. Denise Reid, Past President of the Event Service Professionals Association (ESPA), shares these proven suggestions.

The future of hospitality lies in destinations where wellness is not an amenity but an ecosystem. When the landscape, architecture, and programming work in concert, the result is a "feel good factor" that guests can sense immediately, and long after check out. The best wellness destinations heal while teaching us how to live well. When guests feel better, business does too.

Despite strong post-pandemic operating recovery, hotel valuations have lagged as cap rates reset higher. Rising borrowing costs, tighter underwriting, and more conservative exit assumptions are reshaping how hotels are priced and financed. This article explores why capital markets discipline, not demand weakness, is driving value recalibration, how lenders are underwriting risk today, and why construction and acquisition financing now face very different realities.

With rising labor, operating, and borrowing costs, hotel marketing and PR teams may feel tempted to turn to AI to outsource portions of their work. However, there are instances in which using AI to promote your property can do more harm than good. Let's review nine ways hotel marketing and PR teams should never use AI.

Chef Prabeen Prathapan explores how hotel restaurants have evolved from functional amenities into strategic assets that drive revenue, loyalty, and brand perception. He highlights how operators can meet modern guest expectations by simplifying menus, creating signature items, delivering intentional service, and fostering a sense of place. Practical takeaways focus on consistency, accessibility, and building a distinct culinary identity that resonates with both guests and locals.

Traditional Greek hospitality, known as Filoxenia, is diminishing as small, family-run hotels face extinction due to rising operational costs and the expansion of corporate chains. This shift from relationship-based hospitality to transactional models threatens Greece's unique cultural identity despite record tourism numbers. The market is increasingly dominated by luxury chains and short-term rentals, leading to foreclosures and the closure of hundreds of small establishments.

Hotel managers have a significant opportunity to improve their working relationships with meeting planners, ensuring smoother events and driving repeat bookings. By adopting a partnership approach, hotels can move beyond simply providing space to becoming indispensable collaborators. This guide details the 5 C's of Partnership: satisfying meeting planner needs through Customization, Communication, Collaboration, Consistency, and Check-in.

Words, style, behaviors, body language are all key to the guest experience from moment one and then each moment thereafter. How are employees being trained and then held accountable for their role in the ENTIRE experience delivery? Thoughtful, authentic, sincere word salads which support meaningful service delivery may be the special of the day no one was expecting.