This industry-driven article examines how inflation, labor shortages, supply chain disruptions, and higher interest rates are reshaping the financial landscape of the hospitality business (hotels, resorts, F&B, and integrated casino properties). As operating expenses rise faster than revenues, margins, NOI, and asset valuations are under pressure, forcing industry leaders to rethink traditional growth strategies to grow revenues and protect profit margins.

Hotel managers have a significant opportunity to improve their working relationships with meeting planners, ensuring smoother events and driving repeat bookings. By adopting a partnership approach, hotels can move beyond simply providing space to becoming indispensable collaborators. This guide details the 5 C's of Partnership: satisfying meeting planner needs through Customization, Communication, Collaboration, Consistency, and Check-in.

In 2026, experiential family travel is becoming a top priority over material investments. Is your hotel doing everything in its power to target this profitable segment? itavi founder and CEO Ayana Rodriguez shares why families are budgeting for travel over things, how top destinations are answering the call and strategies on how to retarget your marketing campaign to families more interested in emotions over transactions.

The new year will bring a record slowdown in new development along with increased transactions. Luxury and soft brands will continue to focus on personalized experiences, gaining support from U.S. rising wealth and a travel increase for major events. Acquisitions of distressed assets, repositioning and conversions over new builds will reduce capex risk, making way for improved key metrics important to industry-wide owners. 

Hospitality is still selling the myth of perpetual warmth: the endless smile, the flawless veneer, the guest-pleasing show. But the cracks are visible, and the data is unforgiving. Turnover in U.S. hospitality routinely hovers between 70 and 80 percent annually (U.S. Bureau of Labor Statistics, 2021). Every departure costs thousands. What if there were a different way?

The hospitality industry faces persistent retention challenges, with work-life balance cited as the top reason frontline workers leave roles. This article examines how internal scheduling tools address flexibility differently for frontline workers, prioritizing predictability and autonomy over location. When hotels empower employees with self-service scheduling and real-time communication, they can reduce friction, improve retention and gain the advantage in a tight labor market.

Franck Arnold, Managing Director and Regional Vice-President of The Savoy, discusses how the luxury hospitality sector currently faces a critical skills gap, and how proactive measures such as integrating hands-on experience to traditional education can fix this. Previous experience in the fast-paced world of high-end hospitality is key to the success of the industry, he believes.

John Paul Nichols, CEO of Club Quarters and Chairman of Altus Hospitality, shares his perspective on how hospitality is focusing on scaling with intention. Today's travelers choose experiences over logos, valuing relevance, flexibility, and local connection alongside consistency. By combining strong systems with individuality at the property level, platforms like Altus and Club Quarters demonstrate how growth, creativity, and performance can coexist.

Hotel owners and investors must move beyond traditional financial indicators in asset evaluation and take a holistic approach with new metrics to uncover hidden property value and future potential. This article explains why conventional evaluation tools don't do the trick alone anymore, which modern metrics to take into account and what drives value at modern hospitality assets.

Your hotel's performance and success are invariably tied to the context of its destination. By tapping into local organizations, cultural events, and neighborhood experiences, you can inspire and amplify your marketing strategy and create offerings that resonate with travelers. Listed below are some ways to leverage your destination resources effectively and in ways that still differentiate you from your competitors.

Hotel projects without a well-defined concept risk wasted capital, inefficient operations, and weak financial performance, ultimately undermining long?term asset value. This article explains in detail what concept development actually means, why it is a strategic necessity, how it anchors the entire planning process, and also why investors and developers can no longer afford to treat it as optional.

At the foot of Machu Picchu, Sumaq Machu Picchu Hotel redefines conscious luxury through culture, gastronomy, wellness, and sustainability. Newly welcomed into Small Luxury Hotels of the World, the family-owned hotel blends Andean traditions, community connection, and elevated design, offering immersive culinary, spiritual, and nature-driven experiences beside one of the world's most sacred destinations for discerning travelers seeking meaningful journeys.

Employee behavior is a direct driver of revenue, reputation, and long-term performance in hospitality. Human Resources plays a pivotal role-not as a support function, but as a strategic force that selects the right people and prepares them to think and act business-first. When HR aligns with operational reality, employees move beyond task execution and begin making decisions that strengthen execution, elevate service, and drive measurable business results.

New research from The Closure Index shows that a guest's final impression, not whether an issue was resolved, determines satisfaction and loyalty. In hospitality, the gap between resolution and emotional closure drives churn and lost revenue. This article explores where service recovery breaks down and what hotel leaders must change in 2026 to stay competitive in a crowded market.

This data-driven article identifies a correlation between declining in international arrivals and a cascading domino effect in the lodging industry, which has resulted in a paradigm shift. Rising operation costs, tightened lending, strained franchisor-franchisee relationships, OTAs, and inflation are just some of the problematic cascading effects. Opportunities remain though! Creative and flexible lodging professionals can identify opportunities to build sustainable competitive advantages through emergent trends.