Editorial Board   Guest Author

Ms. Kasner

Sara-Ann Kasner

Owner, Concierge Services by Sara-ann LLC

Sara-ann Kasner has provided corporate concierge services for multiple Class A office towers throughout the Minneapolis-St. Paul area for over 25 years.  In 2017, Ms. Kasner established "Concierge Services by Sara-ann LLC."

An award-winning professional, Ms. Kasner is devoted to the Concierge profession.  As Founder and CEO of the National Concierge Organization she has traveled the world speaking to hospitality groups about the Concierge industry.   Her passion is helping others understand the unlimited resources and value of a successful career as a Concierge professional.

After accepting a position as a corporate Concierge, Ms. Kasner sought out others in the corporate Concierge profession throughout Minnesota and the United States to enhance services provided to her clientele.  From 1993-1998 Ms. Kasner served as President of the Twin Cities Concierge Association.

In 1998, Ms. Kasner founded the National Concierge Association (NCA), a world-class international networking organization with members throughout the US and Canada.   Ms. Kasner continues to serve as Chief Executive Officer (CEO) and official spokesperson.  Ms. Kasner oversees every aspect of the organization and has been instrumental in creating the National Concierge Association accreditation and recognition programs: NCA Concierge Certification, NCA Accredited Associate, and NCA Endorsed Partner as well as the NCA National Awards.  Philanthropically Ms. Kasner encourages NCA partnerships with such causes as St. Jude's Medical, the American Cancer Society and the Tubman Center to name a few of the organizations currently aligned with the National Concierge Association.     

Ms. Kasner is regarded an expert on Concierge services and frequently quoted in the Wall Street Journal, the Japan Times, Entrepreneur Magazine, Money Magazine, and "O" (Oprah Winfrey magazine) and USA Today.   Ms. Kasner has also been a frequent guest on RM World of Travel featured on national radio program with Robert & Mary Carey and Rudy Maxa, speaking on the topic of Global Concierge services.     

Please visit http://www.conciergeservicesbysaraann.com for more information.

Ms. Kasner can be contacted at +1 612-834-7295 or saraann@conciergeservicesbysaraann.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.