Editorial Board   Guest Author

Mr. Torres

David Torres

Corporate Director of Sales, Excellence Group Luxury Hotels & Resorts

David Torres celebrates his 8th year of working history at Excellence Group Luxury Hotels & Resorts in December 2019. This marks a key milestone in David's 19 years of experience within tourism and hospitality, garnered through invaluable growth at industry-leading organizations and roles.

Mr. Torres's life-long evolution within the tourism sector started from his childhood when his family moved up to pioneer a family owned business in the recently born Cancun. This mere circumstance resulted in his deepest passions to date: the ocean, music, and nature, which ultimately led him to pursue a career that would enable him to enjoy and be close to all of these elements.

Mr. Torres's formal education includes a BS in International Business at the Monterrey Institute of Technology (Mexico), with a specialty in Marketing at California State University at Long Beach (USA), topped with a double Masters degree in Hospitality and Tourism by the University of Perpignan and Vatel Institute, both in France. Honor mentions and academic recognitions at all of these institutions were just a preparation for his later career evolution in leading positions at world-leading organizations such as Sales & Marketing Assistant at Melia Hotels & Resorts' flagship property Gran Bahia del Duque Resort in Tenerife (Canary Islands, Spain), and an eight-year path within Riu Hotels & Resorts with several promotions from Assistant Sales Manager to Corporate Director of Sales & Contracting for Mexico, the Caribbean, and Costa Rica.

Mr. Torres is currently responsible for overseeing the B2B commercial division for Excellence, encompassing the departments and teams of Product Contracting and Partner Marketing for traditional and online wholesalers, Business Development, Revenue Management, Reservations, and Groups Sales & Operations throughout the company's expanding portfolio, currently made up of three brands and seven properties across Mexico, the Dominican Republic, and Jamaica.

Please visit http://www.excellenceresorts.com for more information.

Mr. Torres can be contacted at +52 998-872-8180 or Dtorres@grupoexcellence.com

Coming up in December 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.