Beekeeper, the #1 Operational Communication Platform, is Now Available in Australia

Australia, Sydney, NSW. January 24, 2019

Technology 4 Hotels, a leading technology provider to the hospitality industry, announced today that it has been appointed as the Australian Hospitality channel partner for Beekeeper.

Beekeeper is the multi-award winning operational communication platform for connecting a hotel's non-desk workers across locations and departments. In 2018 Beekeeper was awarded three top technology honours including; Most Innovative Hotel Technology at HX 2018, The Most Innovative Technology of 2018 by HTNG, and the HITEC 2018 E20X "People's Choice Award" 2018 by HFTP.

The global hospitality industry is doing a good job of leveraging mobile technology to enhance the guest experience. What isn't being addressed is how to harness the power of mobile to share real-time company information with the 1.9 million front and back-of-house hotel employees who don't sit at a desk or have a company email address. These frontline hotel employees make the biggest difference in each guests' stay, and there's never been a better time for hoteliers to invest in ways to inform, connect, and empower them with digital tools to continue to provide exceptional service.

A common challenge faced by most hotels is ensuring frontline staff that are in direct contact with hotel guests receive the right information in a timely way. Notice boards with printed material and Daily Communication Sheets posted in staff areas are no longer an effective way to communicate with employees who are working different shifts and may speak different languages.

By digitising workplace communications, hotels can make the biggest advances towards improving the guest experience, by improving the employee experience that is so critical to providing the best service, all while creating strong employee engagement and reducing turnover.

Beekeeper is designed to engage all employees including non-desk workers in a modern way who typically do not have a company email address; It gives them a voice, breaks down silos between departments, recognises them for doing an outstanding job, creates loyalty, and drives job retention. The happier employees are at their jobs, the more guest loyalty and satisfaction scores improve.

Brendon Granger, Director of Technology 4 Hotels, comments "Working shoulder to shoulder with hoteliers to enhance the guest experience is why we exist. We are delighted to have been chosen by Beekeeper to be their Hospitality partner in Australia. Beekeeper is the #1 Employee Communication App and I believe it will allow any hotel who uses it to take both the Employee and, in turn, the Guest Experience to the next level.

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Tags: beekeeper,employee communication


About Beekeeper

Media Contacts:

Brendon Granger
T: 612-911-30623
Barb Worcester
Beekeeper Media Contact
T: 440-930-5770
Austin Sandmeyer
Beekeeper Media Contact
T: 415-742-1530
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Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.