Guest-tek Hires David Jacobs as Senior Director

. February 19, 2015

February 19, 2015 - In response to its global expansion, hotel technology provider Guest-tek™ has appointed Mr. David Jacobs as their new Senior Director of Global Services-Americas. Though his primary focus is the Americas, Mr. Jacobs will be refining best practices for all of Guest-tek's contact centers—ensuring world-class client service and support to every geographic area the company serves.

“David Jacobs is the ideal person for adapting our contact center support to Guest-tek's ongoing growth,” says Neil Williams, Senior Vice President of Global Services for Guest-tek. “As our list of global client hotels grows, so does our duty to continue delivering the best service and support possible.”

David has spent more than two decades managing service and support organizations of all sizes in both domestic and international locations. In that time he has acquired considerable expertise in HSIA, interactive media and electronic payments for the hospitality industry. David began his career in contact center operations with TAG (The Answer Group) in Florida—where he grew his team from 45 to more than 475 staff members handling over 15,000 calls daily. He comes to Guest-tek after serving five years as Vice President of Contact Center Operations with Sonifi/LodgeNet.

“I am excited to be joining such a motivated group of smart individuals working together as a cohesive force,” says David Jacobs. “Everything is in place to properly support all of our hoteliers' needs.”

Media Contact:

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.