The Beauty of a Blueprint

By Rita Barreto Craig President, Top Tier Leadership | March 10, 2019

On the day I started my own business, more than 20 years ago, I knew what I hoped to achieve. But did I have a detailed blueprint? A roadmap to success?

Not really

 I had a great name. I had more than two decades of experience in a Fortune 500 company. I had energy and passion and . . . well, you know. Still, this was a new challenge, and the butterflies were fluttering madly in my stomach.

But I dived in, and happily, I survived and thrived. Since then, among the many things I've learned, is a simple truth: To get where you want to go in business, it helps to have directions -- a carefully considered, written strategy. That's especially important today, as we deal with techniques, tests and technologies few people even envisioned a decade ago.

 I've also found that the blueprint for developing and implementing a strategic plan is basically the same for a startup, established company, division or department. What's key at the outset is understanding the why of creating one for your organization.

 "Why?" Having a clearly defined direction helps you establish priorities, it places accountability across the organization and it helps everyone prioritize activities. In a finely tuned organization, every employee should understand the direction of the company and how he/she drives achievement of the vision.

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Coming up in June 2019...

Sales & Marketing: Selling Experiences

There are innumerable strategies that Hotel Sales and Marketing Directors employ to find, engage and entice guests to their property, and those strategies are constantly evolving. A breakthrough technology, pioneering platform, or even a simple algorithm update can cause new trends to emerge and upend the best laid plans. Sales and marketing departments must remain agile so they can adapt to the ever changing digital landscape. As an example, the popularity of virtual reality is on the rise, as 360 interactive technologies become more mainstream. Chatbots and artificial intelligence are also poised to become the next big things, as they take guest personalization to a whole new level. But one sales and marketing trend that is currently resulting in major benefits for hotels is experiential marketing - the effort to deliver an experience to potential guests. Mainly this is accomplished through the creative use of video and images, and by utilizing what has become known as User Generated Content. By sharing actual personal content (videos and pictures) from satisfied guests who have experienced the delights of a property, prospective guests can more easily imagine themselves having the same experience. Similarly, Hotel Generated Content is equally important. Hotels are more than beds and effective video presentations can tell a compelling story - a story about what makes the hotel appealing and unique. A video walk-through of rooms is essential, as are video tours in different areas of a hotel. The goal is to highlight what makes the property exceptional, but also to show real people having real fun - an experience that prospective guests can have too. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.