Library Archives

 
Rocco Bova

It has been a long journey for boutique hotels. In the last 40 years (or so), this concept has dramatically changed the landscape of standard, box-type hotels selling average experiences and mostly clean rooms and hot breakfast. The disruption continues with the birth of similar-ish concepts that have evolved as well as how they are perceived around the world. I have followed this phenomenon for many years now and I hope you will enjoy my point of view and insights on this topic. Read on...

Christopher Manley

Hotels operating in a seasonal market must be prepared to continually adjust to the drastic variations in business throughout the year. By far, one of the greatest challenges for such properties is to maintain proper staffing throughout the seasonal swings. Hotels that proactively combat staffing challenges – through tailored strategic planning and cultural efforts – will be well positioned to thrive in seasonal environments. Hiring team members during the proper season, incentive programs, referral programs and career pathing efforts all contribute to creating an "Employer of Choice" brand, which is an often overlooked yet critical factor in successful recruitment and retention. Read on...

Mark Ricketts

Charting a path for growth is an enviable and exciting journey for any hospitality organization. It takes a bold, yet careful blend of vision, strategy and technical expertise in a wide variety of areas, including property identification, financing, human resources and organization building, and day-to-day hotel operations. Regardless, as in all successful business endeavors, this journey ultimately depends on the relationships of trust and mutual benefit, with everyone from investors and brand partners to our staff, that we cultivate and secure along the way. Read on...

Alexander Schneider

Nikki Beach Hotels & Resorts operates innovative boutique and barefoot luxury beach and urban hotels with unprecedented allure for the luxury traveler and jet-set global elite. Whether on the beach or at the heart of a bustling city, a Nikki Beach hotel or resort features an innovative and unique room experience along with gourmet world-class dining, extensive spa facilities, and signature entertainment. Celebrating their 20th anniversary this year, Alexander Schneider, Vice President Europe & the Middle East gives us a background on the hotel company as well as some of their most recent acquisitions and developments. Read on...

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Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.