The Necessity of Knowledge Management in Hotels
By Mostafa Sayyadi Management Consultant, The Change Leader Consulting Inc | September 29, 2019
The fact remains that executives around the globe are beginning to be aware that knowledge management is a multidisciplinary area drawing on various disciplines such as information systems, organizational behavior, strategic management and psychology, and aims to create and sustain competitive performance. For hotel executives, it is clear that the objective of managing knowledge is to add value to hotels.
With a clear understanding of the definition of knowledge management, hotel executives can make more effective managerial decisions. Knowledge management has been defined from various perspectives. This variation may be differ because knowledge management is understood in many different ways and therefore different scholars focus on different aspects of it and offer several options of managerial application. To expand further on the executive approach to knowledge management, the process perspective has been discussed in the following paragraph.
The process perspective focuses on knowledge flows that executives use through embracing the processes of knowledge management for strategic management decision-making. For example, hotel executives can look at three step processes of knowledge accumulation, integration, and reconfiguration. Two scholars by the names of Mr. Jang-Hwan Lee and Dr. Young-Gul Kim suggest that knowledge, in the first stage, is acquired from external environments and created through organization's human capital. In the second stage, knowledge is integrated into organizational processes and procedures through sharing knowledge around the organization.
Finally, in the process of knowledge reconfiguration, knowledge is shared with other organizations operating in the business environment to meet new changes and challenges. Hotels executives now know that applying knowledge management using the process perspective is advantageous and good sound strategic implementation. Hotel executives can embrace the process perspective because it takes a task-based approach by translating the management of knowledge into various organizational processes.
Leadership and Knowledge Management: Linking Them for Success
Hotels are increasingly investing in knowledge management projects. But knowledge management in hotels is still quite limited. Knowledge management can help hotels identify their inefficiencies in organizational processes, and subsequently recover them on an instantaneous basis which enables hotel executives to prevent further operational risk.
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