Five FF&E Trends That Your Hotel Must Know About

By Ray Chung Director of Design, The Johnson Studio at Cooper Carry | July 01, 2018

As guests become only more design savvy, hotel owners and operators need to stay on top of trends in order to stay competitive. Here are five furniture and lighting (FF&E) trends to know.

Whether you are designing a hotel from scratch or planning to give your property a light design refresh, it is useful to understand what the latest trends are. Knowing where public taste is now and how it is changing, especially as the guests become more design-aware, helps keep your hotel competitive and attractive. While the goal might not be to be "trendy" per se, keeping an eye on what guests are seeing and talking about can give your property the edge it needs to set itself apart in a crowded market.

Certain trends are perennial, reappearing every few years, while others are unique to the moment. Regardless of the staying power, from a hotelier's point of view, it is important to be able to see how these trends fit into the brand and market. What might be appropriate for a urban select service hotel might not work for a four-star resort. Moreover, some properties deliver on well-established guest expectations-things people have seen and liked before-while others deliver on exactly the opposite-surprise and unconventionality. A good interior designer will be able to achieve both in the proportion you need, through nuanced selection and careful editing. With an understanding of balance and color and an eye to the future, a designer will be able to integrate trends, build on your hotel's brand and create a unique experience for your guests.

FF&E (Furniture, Fixtures and Equipment, or loose furnishings and decorative lighting) is only one of many layers that go into the design of a space, but it is one worth paying attention to. Here are five current trends in FF&E:

1. Decorative Lighting with Character

Decorative lighting, as opposed to ambient lighting or house lighting, is the term used for fixtures whose look is as or more important than the light they produce, namely sconces, pendants and chandeliers. As the brightest and often the most eye-catching design element in the room, decorative lighting is taking center stage in many projects. Traditional, ornate chandeliers have been all but replaced with wildly inventive fabrications that take advantage of new LED technology, featuring designs that were previously impossible.  And among these new decorative lights, there is a trend to move away from catalog items and customize them to each project, tying them tightly to the theme and sometimes the brand.

The Bar at Oak Steakhouse, Nashville
Custom acorn pendant lights at Oak Steakhouse, Nashville
Custom leather chairs at Oak Steakhouse, Nashville
Oak Steakhouse, Nashville
The Live Oak Bar, Fearing's Restaurant at The Ritz-Carlton, Dallas
Chandelier at Del Frisco's Double Eagle, Dallas
Atlas Restaurant at The St. Regis, Atlanta
/ SLIDES
Choose a Social Network!

The social network you are looking for is not available.

Close

Hotel Newswire Headlines Feed  

Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.