Refocusing on Hospitality Recruiting

Borrowing From Back to School

By Zoe Connolly Co-Founder & Managing Director, Hospitality Spotlight | September 04, 2016

As the summer draws to a close, and many seasonal getaways get ready to wrap their busy-season, the Back-to-School phenomenon kicks itself into high-gear. While kids will get new clothes, haircuts, shoes, notebooks and backpacks,job seekers should do the same (all right, maybe they don't need the Hello Kitty lunchbox). And just like teachers are getting their classrooms set up with new activities for their incoming class, the end of the summer is a great time for hoteliers to refocus their recruiting efforts, gearing up for their next incoming group of team members.

So in the spirit of Back-to-School, here are the things that hotels and candidates looking for employment in hospitality should consider as we enter the fall.

On the Candidate Side (Student)

  • Refresh that resume - Whether you're a returning college student hoping to
    take on a part time role, or, as readers of Hotel Executive, someone looking
    for something a little more senior, the reality is that most people perform
    very little maintenance on their resumes. If time has passed for you, there
    are a few things you might want to consider Have you learned something new,
    taken a class, received an award, been given new tasks or managerial
    responsibilities? Each of these may be things you can add to your resume.
    You may also want to check out the formatting and/or drop unnecessary
    information. Submitting an old resume with unnecessary info is like showing
    up to a new class with a full notebook with last year's notes. And while it
    might not be a new lunch box or pencil case, the results of a resume refresh
    can be extraordinary.

  • Updating profiles - It isn't just your resume that could use a refresh. Your
    social profiles may very well be in need of a new 'do. If you've updated
    your resume, the heavy lifting is likely done on this front. You can
    copy/paste a lot of what you've written, or to be more effective, write a
    synopsis for each role you've had for LinkedIn. Focus more on achievements
    than job specs, and be certain to keep it simple. For networks outside of
    LinkedIn, (especially) if you're searching for a new role, make sure that
    the photos you've got posted publicly, including your profile picture, make
    you look like a candidate people would want to hire. Potential employers are
    going to Google you. Be certain that the risque pics from the summer's
    ending pool party aren't the first thing they see.

  • Find a new club - In school, you could pick up an instrument and join the
    marching band. You could try out for a team, or go for a part in a play. In
    short, schools manufactured opportunities for you to meet new people and try
    new things. The real world doesn't work this way, but for job seekers
    looking to recreate the magic, there is plenty of opportunity to do so. Look
    into new networking opportunities, both professional and social (sports or
    hobbies) and play. You never know where the next position will come from.
    Make connections

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Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.