Editorial Board   Guest Author

Mr. Chacon

Raul Chacon

Western Regional Loss Control Manager, EMPLOYERS Insurance, Inc.

Raul Chacon is an expert on loss control and workplace safety with more than 20 years of experience. As the Western Regional Loss Manager for specialty workers’ compensation insurance carrier EMPLOYERS, Mr. Chacon has helped many hotels and other small businesses to take a strategic approach to risk management to improve their workplace safety and ultimately control related costs.

EMPLOYERS®, America’s small business insurance specialist®, offers workers’ compensation insurance and services through Employers Insurance Company of Nevada, Employers Compensation Insurance Company, Employers Preferred Insurance Company, and Employers Assurance Company. Not all insurers do business in all jurisdictions. EMPLOYERSÒ and America’s small business insurance specialistÒ are registered trademarks of Employers Insurance Company of Nevada.

Mr. Chacon is an expert at performing risk analysis for a variety of industries and making appropriate recommendations to reduce and prevent work-related injuries. He has also successfully coordinated and conducted training seminars for loss control staff, agents and policyholders.

Mr. Chacon holds a BS degree in Industrial Technology from California State University-Fresno.

Mr. Chacon can be contacted at 888-682-6671 or RChacon@employers.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.