Editorial Board   Guest Author

Mr. Garrido

Nelson Garrido

Vice President Technology, Noble Interstate Management Group

Nelson Garrido is a Hospitality professional that has been in hospitality for over 18 years working at various positions in hotel operations and Information Technology. Mr. Garrido started his Hospitality technology career as IT Manager at the Tarrytown House Executive Conference Center in Tarrytown NY. Mr. Garrido is currently the vice president of Information Technology with responsibility for leading the implementation and execution of Noble-Interstate strategic information technology and management information system platforms throughout the organization and its assets. These areas include business intelligence technology, alignment of brand technology with Noble-Interstate's systems as well as the implementation of new investment and re-branding information technology. At Noble-Interstate leads the consolidation of multiple technology platforms into one cohesive and agile platform that has allowed Noble-Interstate to quickly manage newly acquired hotels. As part of his responsibilities with Noble Investment Mr. Garrido works with the major Hotel brands on implementing their technology for Noble's new hotel developments in addition to working with the brands on testing out new technology being deployed. Prior to joining Noble in 2005, Mr. Garrido was the Senior Director of Global Technology for Dolce International where he was responsible for the technology strategy and systems for all their hotels, resorts and conference centers throughout the Americas and Europe. He was responsible for the development of the Information Technology Department at Dolce Hotels & Resorts to meet the company's expansion into Europe and the US by establishing Information Technology Operating standards for all hotels. These standards included standards for not only back of the house technology but also technologies to support the corporate meetings clientele. Mr. Garrido also participates in industry board committees as member of the AH&LA Technology and E-Business Committee and Starwood Hotels Franchise IT Board. Nelson is also an active member with Hospitality Financial Technology professionals and the Hotel Technology Next Generation.

Mr. Garrido can be contacted at 404-682-1887 or nelson.garrido@noble-interstate.com

Coming up in September 2019...

Hotel Group Meetings: Uncommon Destinations

The last few years have been good to the Hotel Group Meetings industry and that trend is expected to continue into 2019. Planners are brimming with confidence due to an expanding economy and increased job creation, which typically results in a boost in corporate meetings. Given this promising outlook, planners are trying to outdo themselves to satisfy the high expectations of their clients. One notable trend is to integrate unusual settings into the meeting experience, hosting groups at local zoos, aquariums, museums, event centers, or other outdoor facilities. The goal is to embrace uncommon destinations, rather than a typical hotel conference room, so that meetings can be memorable, unique and stimulating. This is also part of another trend which is to support all things local - from hosting events at landmark city venues; to catering through local restaurants, food trucks and microbreweries; to hosting off-site excursions like agri-tours, athletic events or scenic 5k routes. However, though the setting might be spectacular, there are still some bedrock components that must be provided to ensure a successful meeting. Free, high-speed Wi-Fi is still one of the most requested services. Planners have to make sure that a comprehensive communication infrastructure is in place so clients can easily connect - and stay connected - to the network throughout the entire meeting experience. Also, technology tools can be used to streamline the booking, registration, and check-in process, and Radio Frequency Identification (RFID) materials can be utilized to ensure seamless access to conference events. There are also numerous software tools that encourage audience participation, as well as integrating polls, Q&A, surveys and games into speakers' presentations. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.