Editorial Board   Guest Author

Mr. Bajouk

Simon Bajouk

Concierge, Ritz-Carlton Montreal

Simon Bajouk is a Concierge at the Ritz-Carlton Montreal. Mr. Bajouk has been a practicing concierge for over six years, beginning his career at Montreal's Marriott Hotel. This early position gave Mr. Bajouk the confidence and abilities he needed to pursue his career and empowered him to assist others in reaching success. With an education in Hotel Management from the University of Quebec in Montreal and his early experience in the hospitality industry, Mr. Bajouk has keenly developed his leadership and customer-focused skills. Being a member of the International Association Les Clefs d'Or for five years now, he has built a reputation for professionalism, thoroughness and commitment to guest service. Over the years, Mr. Bajouk has shared his talents with some of the most prestigious hotels in Montreal, among them Le St-Sulpice, the Loews Hotel Vogue, Hotel Le St-James and most recently, the Ritz-Carlton Montreal. Mr. Bajouk sees each of his many memorable moments as learning opportunities and building blocks for the methodology he uses to deliver world-class service. As an accomplished concierge, he is proud of his accomplishments and looks forward to sharing them along the way. On this note, with the aim of sharing his experience in the field of hospitality, and more specifically in the role of caretaker, Mr. Bajouk and his colleague developed and implemented a customized customer service training program. He describes this program as teaching customer service and communication so that trainees can master the art of guest satisfaction. Mr. Bajouk has now taught several of these courses and among his many students counts the employees of Bombardier Inc. The company's involvement with the Ritz-Carlton Montreal over time has led him to being involved in several fundraising and charitable events for organizations such as the Terry Fox Foundation, the Multiple Sclerosis Society of Canada, and the Ste-Justine Hospital.

Mr. Bajouk can be contacted at 514-842-4210 or concierge@ritzmontreal.com

Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.