Editorial Board   Guest Author

Ms. Buahene

Adwoa Buahene

Co-founder / Managing Partner, n-gen People Performance Inc.

As a managing partner and co-founder of n-gen People Performance Inc. (www.ngenperformance.com) Adwoa K. Buahene works with C-suite leaders and HR teams to understand and build strategies and programs that target, motivate and engage all four generations. With over 13 years of training and performance consulting experience, Ms. Buahene has devoted the last 7 years to researching and creating solutions that measurably improve workplace productivity. Industry leaders in both the private and public sector have leveraged Ms. Buahene's generational expertise since 2003. As co-founder of n-gen, she has presented at North America's leading HR conferences, written numerous whitepapers and co-authored the book Loyalty Unplugged: How to Get, Keep & Grow All Four Generations. She is regularly quoted in national newspapers and trade magazines, radio and television. Ms. Buahene has a master's degree in analytic philosophy from Dalhousie University and was recently nominated for an RBC Canadian Woman Entrepreneur Trailblazer Award. She is a member of the Society for Human Resources Management, Human Resource Professionals of Ontario, and Provincial Partnership Council. She is the chair of the United Way Allocations Panel, and executive committee board member of VHA Home Health Care. About n-gen n-gen has worked with 10 of the 14 Canadian Fortune 500 companies. n-gen's diverse client group spans small, medium & large enterprises, including 5 of the top 6 Canadian banks, 20 leading post-secondary institutions in North America, 12 of Canada's largest energy companies, and government agencies at the federal, provincial, and municipal level. More than 25,000 people have benefited from n-gen's expertise in the last 6 years, by attending a workshop or a presentation. n-gen's training programs, e-learning, and consulting services provide people managers at all levels, from front line to CEO, the strategies and techniques needed to manage, engage and lead a multigenerational workforce.

Ms. Buahene can be contacted at 416-362-7564 or abuahene@ngenperformance.com

Coming up in September 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.