Editorial Board   Guest Author

Mr. Belmonte

Steven Belmonte

CEO, Vimana Franchise Systems LLC

Since becoming the youngest general manager in the history of Holiday Inn at the age of 18 and later buying the hotel he started at, to holding the title of longest standing President of a national franchised hotel chain while at the helm of the Ramada hotel chain, Steven J. Belmonte brings new meaning to the phrase “from the mailroom to the Boardroom.”

In 2002, Mr. Belmonte returned to his entrepreneurial roots and launched Hospitality Solutions LLC, a full-service, nationwide consultation firm specializing in lodging industry issues at the hotel and corporate level. Drawing on over 35 years of experience and key contacts both inside and outside of the industry, Hospitality Solutions was specifically designed to offer franchise negotiation services for hotel, restaurant, and quick service restaurant owners nationwide.

In 2002, Mr. Belmonte launched Vimana Franchise Systems LLC. In May 2011, Vimana Franchise Systems launched the Centerstone brand as a three-segment franchise designed to create a fair and cost effective model for the hospitality industry.

In November 2011, Key West Inns was re-launched under the Vimana Franchise ownership umbrella as a fun and uniquely themed leisure brand.

Prior to Hospitality Solutions, for nearly 11 years Mr. Belmonte was President and CEO of the Ramada hotel chain, which had over 1,000 hotels and nearly 135,000 hotel rooms throughout the United States. He also served as Executive Vice President of the Cendant Hotel Division. Major accomplishments included more than doubling the size of the chain, adding the Ramada Limited and Ramada Plaza Hotel tiers, and launching the bold "Ramada's In/Holiday's Out" advertising campaign.

As part of his plan to solidly position the Ramada chain in the upper-mid-tier segment, Mr. Belmonte also masterminded the revolutionary customer service initiative, Personal Best Hospitality, which offered tuition reimbursement and a variety of other incentives to foster a career path in the hotel industry.

Please visit http://www.vimanafs.com for more information.

Mr. Belmonte can be contacted at 407-654-5540 or steve@vimanafs.com

Coming up in September 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.