Editorial Board   Guest Author

Mr. Wise

Brian Wise

Sales Manager, Infor CX

Brian Wise is the Sales Manager for the Infor Customer Experience Suite of products. In this role, he focuses on providing solutions to clients in the hospitality and travel industry that allow them to deliver targeted, personalized messages to their customers across all channels.

His areas of focus are omni-channel marketing, real-time data analytics and personalization, marketing resource management, and guest relationship management. His goal is to work with customers in the hospitality industry to better engage and service guests, to lead to a better return on investment.

Mr. Wise brings more than a decade of experience and a passion for engagement marketing. Previously, he has held positions at PepsiCo managing key customer relationships and developing strategic account plans, WB Mason, and most recently, Oracle where he managed Oracle Customer Experience Solutions for emerging businesses. He has a bachelor of arts from The University of New Hampshire.

Mr. Wise can be contacted at 617-774-8808 or brian.wise@infor.com

Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.