Editorial Board   Guest Author

Ms. Snyder

Nancy Snyder

Senior Manager of Hospitality Sales, Legrand North America

Nancy Snyder is the Senior Manager of Hospitality Sales at Legrand North America. She leads market development activities, and grows the sales of electrical products, lighting controls and room management systems in North America by establishing executive level relationships with large hotel chains, as well as the largest developers and owners of hotel properties.

Ms. Snyder began engaging with the hospitality market in the textile and furniture industries and in her previous role with the adorne collection by Legrand. With expertise and Upscale Hospitality segments, she is an accomplished sales leader and has a demonstrated history of success in providing solutions to the hospitality industry as well as architectural and design industry.

Ms. Snyder knows how hotel properties can identify areas of opportunity to improve the guest experience in relation to interactions with power and light sources, and how to understand available product solutions that deliver connectivity experiences that meet and exceed guest expectations. She can speak to how priorities of guests and properties intersect with design decisions in addition to understanding the ultra-connected traveler landscape and the associated power and connectivity-based trends that are driving new challenges for properties.

Ms. Snyder has led a number of webinars educating specifiers and hotel executives on topics like, “Designing Delightful Hospitality Environments for Connected Guests.” She has also written articles for a variety of hospitality and design publications including LODGING, The Construction Specifier, and Interiors + Sources.

Ms. Snyder can be contacted at 978-807-0515 or nancy.snyder@legrand.us

Coming up in September 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.