Editorial Board   Guest Author

Mr. Cisco

Carlo Cisco

Chief Executive Officer, Select Innovations, Inc.

Carlo Cisco is a serial entrepreneur, investor, and innovator. He is best known for his current role as the Founder, CEO, and Chairman of Select Innovations, Inc.

Mr. Cisco started his first successful business in college, helping bring thousands of customers to local venues throughout Miami. He has since helped build or grow companies of all sizes ranging from pre-development stage startups to companies like Groupon and Bloomingdales. Most notably, he helped build Groupon Japan, turning it into one of the company's largest and most successful international markets in just two months.

Mr. Cisco's current company SELECT is a private membership community and concierge service that provides access to exclusive events, insider pricing, and VIP perks at thousands of locations. SELECT partners with top rated local restaurants and nightlife venues as well as premier global brands in travel, retail, entertainment & more. SELECT's 10,000+ members receive exclusive benefits at over 500,000 partner locations.

SELECT has received a lot of media attention after quickly being called “AMEX for the Next Generation” and “The Black Card for Millennials” by Fox Business.

Mr. Cisco is also a member of the YEC (Young Entrepreneurs Council), an elite organization for successful entrepreneurs. He is frequently featured as an expert on entrepreneurship, business, and marketing in news outlets including Mashable, Forbes, Fox Business, Tech.co, USA Today, TheNextWeb, Entrepreneur Magazine, Yahoo!, WSJ, ReadWriteWeb, and Inc. among many others.

Mr. Cisco was recently named a top ten personal branding expert to follow in 2017 by Entrepreneur Magazine. He was also heralded as “One of hospitality's fastest growing stars” by the publication.

Please visit http://www.meetselect.com for more information.

Mr. Cisco can be contacted at 646-481-4061 or carlo@meetselect.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.