Editorial Board   Guest Author

Ms. Carr

Lisa Carr

Housekeeping Director, Disney's Grand Floridian Resort & Spa

Lisa Carr, Housekeeping Director at Disney's Grand Floridian Resort & Spa, has worked in a variety of positions and locations throughout her twenty three years with The Walt Disney Company. Starting her career in the operation as a housekeeper, Ms. Carr has worked in multiple resort hotels and opened several properties across the Walt Disney World® Resort. From Value to Deluxe resort hotels, she quickly learned that the only difference between each location is the theming and not the level of service; Disney's standards of hospitality are consistent across property and help set them apart from other companies in the industry. Ms. Carr takes every opportunity to make her team's efforts more effective and efficient whether by following industry trends down to the equipment her team uses. Throughout her career, she has built relationships and developed skills that have equipped her to be an informed, hands-on leader who believes in the development of her leadership team. With a passion for quality and guest service, Ms. Carr empowers her team to be role models and to take ownership over each and every guest experience. Always striving to deliver on the promise of being 'the place where dreams come true,' she pushes her team to always exceed expectations through individualized guest service. With millions of guests visiting the Walt Disney World Resort each year, it takes a hard-working team of talented hospitality professionals to make that promise a reality.

Please visit http://www.DisneyHousekeepingJobs.com/HotelExecutive for more information.

Ms. Carr can be contacted at 407-939-2273 or Recruitment.Marketing@disney.com

Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.