Editorial Board   Guest Author

Ms. Love

Jana Love

President, ProSolutions

In 1989, Jana Love founded ProShop Evaluation Services, Inc., after a successful career with Marriott International in sales and marketing. ProShop offered mystery shopping, evaluation, and training services to top international hospitality companies. In 1997, Ms. Love formed Shop2000 with two other principals. Shop2000 was developed exclusively for Marriott Group Sales and Catering, and they designed and implemented the unique sales training program, "Walking in the Shoes of the Customer," for Marriott. In 2002, Ms. Love, knowing her team had the expertise to influence more customer needs, expanded the company's business resources and services and rebranded by becoming ProSolutions, LLC. ProSolutions offers customer service consulting, pricing research, mystery shopping and evaluations, performance improvement strategies, training, and program and certification development to such clients as Marriott International, Inc., The Ritz-Carlton Destination Club, Wyndham Worldwide, Loews Hotels, Urgo Hotels & Resorts, Davidson Hotels & Resorts, and Florida Hospital. In the recent years, ProSolutions has continued to grow and expand. In 2012, ProSolutions was awarded an annually implemented global contract from Marriott International, Inc. to preform hotel pricing research and analysis, which continues to results in millions of dollars of additional revenue for Marriott. In 2013, Ms. Love founded the ProLearning Blog, which offers the hospitality industry free educational tips and learning resources to help be masters of customer service and sales; and to improve personally, as an employee, as a leader; and as a company. Ms. Love's passion behind the company's tag line, “The Total Customer Experience Company” is truly what pushes the business culture since it always comes back to increasing customer engagement and loyalty in order to achieve success. Also, the training philosophy that drives ProSolutions is that every client has a unique need and situation, so they “fix what they find” with customized training options geared towards each different audience. Nothing comes off the shelf. They also believe training should provide immediately actionable items and easy takeaways. As the President and CEO, Ms. Love leads her team in all efforts and has the support from her eight-member executive team and >50 regular subcontractors and consultants. Ms. Love lives in Pensacola, Florida with her husband, Bill. They have two daughters, Kelsey and Madison.

Please visit http://www.prosolutions.net for more information.

Ms. Love can be contacted at 407-758-0263 or jana@prosolutions.net

Coming up in November 2019...

Architecture & Design: Biophilic Design

The hospitality industry is constantly evolving to meet and exceed guest expectations. As a result, hotels are always on the lookout for new ways to improve the guest experience, and architecture and design is an essential part of this equation. Bold design is often the most effective way to make an exceptional first impression - an impression guests use to distinguish between brands. One design trend that is being embraced worldwide has become known as "Biophilic Design." Biophilic design is based on the concept of biophilia, which is the theory that human beings have an innate tendency to seek out nature, natural elements, and natural forms. Biophilic design is more than hotels simply adding a surplus of plants; it involves incorporating specific design elements into a hotel in order to imbue it with a sense of wellness and well-being. Some of those elements include exposure to natural lighting; views of nature and rooms with a view; natural architectural patterns; salvaged or reclaimed woods of all types; reclaimed metals; sustainably sourced stone; living green walls and vertical gardens; and direct and indirect exposure to nature. Hotels that have incorporated biophilic design into their properties are reaping the benefits associated with this trend including reduced stress responses, better air quality, lower energy costs, and more positive guest reviews. Biophilic design has also been shown to improve guest moods and to satisfy consumer demand for environmental responsibility. Savvy hotel owners and managers are aware that nature-inspired elements enhance their guests' comfort and well-being, which is why this trend is becoming so prevalent. Biophilic design is just one topic in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.