Editorial Board   Guest Author

Ms. Garwood

Sue Garwood

Manager of Education and Training, Best Western Hotels & Resorts

Sue Garwood brings more than 25 years of hospitality industry experience to the Best Western® Hotels & Resorts team. As manager of education and training, she oversees daily operations and programming for the company's Member Learning Resource program. In that role, she oversees the creation, planning and researching of member solutions and is responsible for helping achieve the department's revenue and special performance goals. Ms. Garwood has worked with Best Western on a corporate level for the past ten years, but her association with the company began years before, as general manager and then owner/general manager of a limited-service Best Western property. She has a solid understanding of what it takes to excel on the property level and as a result, she is able to truly help impact the success of members on a daily basis. Ms. Garwood began her career with the San Diego Convention & Visitors Bureau and has held several positions across various segments of the hospitality industry, including hotel sales and marketing, tourism promotion and more. She also previously owned and operated a training company, STG Hosting.

Please visit http://www.bestwestern.com for more information.

Ms. Garwood can be contacted at 602-957-4200 or sue.garwood@bestwestern.com

Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.