Editorial Board   Guest Author

Mr. Meghji

Karim Meghji

Head Of Product, BookingSuite (USA), Inc.

Karim Meghji is a passionate executive and entrepreneur with 20 years of experience building successful products and businesses in consumer software and online services. Among other specialties, his areas of expertise include user interface and user experience management, online marketing and customer acquisition, technical operations management, and strategic, business and product planning. Most recently, he was Chief Product Officer and VP of Engineering at buuteeq, Inc., a leading software provider in the hospitality industry. Upon its acquisition by the Priceline Group, it became integrated into the Booking.com family of companies, and Karim took on his current position as the Head of Product at BookingSuite (USA), Inc. In both of these roles, he has led the effort to build cloud-based SaaS software and related services that help global accommodations providers of every size build an online presence, increase bookings, and improve everyday workflow. Prior to his current role, Karim was Vice President of Products and Engineering at Yapta, an early-stage, venture-funded startup focused on helping leisure and corporate travelers save money. At Yapta, he led a major B2C to B2B product pivot and delivered MasterCard PriceAssure to market, a PCI-compliant web-based service for price tracking. Before his role at Yapta, he founded and bootstrapped his own startup, HelpHive, which made it easier for homeowners to find trusted recommendations for local home service professionals. Early in his career, Karim spent 10 years at Real Networks where he served as a key member of the executive team in various product leadership roles, including on Rhapsody (Real’s music subscription service), on Real’s advertising business and on their flagship RealPlayer product. Karim holds a BS in Computer Science from San Jose State University.

Please visit www.suite.booking.com for more information.

Mr. Meghji can be contacted at 206-910-1890 or karim.meghji@booking.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.