The Future of Luxury Boutique Hotels
By Roger G. Hill Chief Executive Officer & Chairman, The Gettys Group Inc. | April 24, 2010
Boutique hotels are a continually evolving segment in the industry. Defying our definitions, boutiques can be historic or modern, adult or family-oriented, heavily themed, or eclectic. Once clearly identified as independent hotels with less than 100 rooms, well-known brands are adopting their characteristics in an attempt to capitalize on growing demand among travelers for a differentiated travel or lifestyle experience.
Likewise, our sense of luxury is constantly changing. A luxury isn't absolutely necessary to survival - but whose standards apply? In the hospitality industry, in-room Wi-Fi, flat screen televisions, and high thread counts are no longer considered luxurious. As technology evolves, guests become savvier, and hotels step up their services, many hoteliers are struggling to stand out in the crowded luxury market.
These forces present both a challenge and an opportunity for luxury boutique hotels. On one hand, they are faced with innovative competitors and always-increasing standards of service, design, and amenities. But on the other, they encourage experimentation, being bold and setting new standards of excellence.
It's all too easy for hoteliers to fall back on tried-and-true formulas in designing the next crop of boutique hotels. Today's formula is working, as evidenced by the growing popularity of boutiques. However, the segment's hallmarks are innovation, creativity, and risk-taking. As we move into the future, boutique owners need to embrace the same fresh thinking that earned boutiques their reputation 20 years ago.
Inspiration can come from virtually anywhere - if you know where to find it.
Start by asking questions
The Hotel Business Review articles are free to read on a weekly basis, but you must purchase a subscription to access
our library archives. We have more than 5000 best practice articles on hotel management and operations, so our
knowledge bank is an excellent investment! Subscribe today and access the articles in our archives.