Editorial Board   Guest Author

Mr. Arigo

Robert Arigo

Vice President of Operations - New York, M&R Hotel Management

Robert Arigo, a 31-year hospitality veteran,joined M&R Hotel Management of Great Neck, New York, in September 2018 as vice president of operations for the company's 17 managed hotels in the New York metropolitan area. His mandate is to ensure that each hotel meets, if not exceeds, the high service standards set by M&R and its affiliated brands.

During his lodging career, Mr. Arigo has worked to create strong operating platforms designed to deliver a high level of guest service, while helping ownership and the brands to achieve their goals.

Before joining M&R, Mr. Arigo was senior director of operations for the New York properties of Hersha Hospitality Management, based in Philadelphia. From 2010 to 2012, he was chief operating officer and asset manager for New York-based Widewaters Hotels LLC. With Capital Hotel Management, he led the finance team as vice president.

Earlier in his career, Mr. Arigo played a hands-on role in multiple asset management assignments for the Black Acre Portfolio of upscale resort and urban hotels. Prior to that, he was general manager of hotels in New York, Florida and Virginia.

Mr. Arigo's asset management experience includes senior positions with Highgate Hotels. From 2005 to 2007, he had oversight of the significant United States lodging portfolio?of Goldman Sachs, the global investment bank.

Mr. Arigo is proud of his commitment to a philanthropic efforts, including an Autism Speaks campaign conducted during his tenure with Hersha Hospitality Management that exceeded its fundraising goals.

Mr. Arigo earned a bachelor of science degree in finance at Bentley College in Waltham, Massachusetts. He has been recognized with multiple Hotel of the Year and Award of Excellence citations by Marriott International, Hilton Worldwide and Hersha Hospitality Management. 

Please visit http://www.mrhotelgroup.com for more information.

Mr. Arigo can be contacted at +1 516-279-4888 or info@mrhotelgroup.com

Coming up in October 2020...

Revenue Management: Maximizing Profit

Hotel Revenue Management continues to evolve at a blistering pace. Driven by technological innovation and new distribution channels, there are some dynamic opportunities for expansion in this fast-growing field. The technology is primarily designed to help revenue managers further refine their operations and pricing models to maximize hotel profit. For example, hotels can't be all things to all people, so a key strategy is to precisely identify their target audience. By employing geo-targeting techniques and analyzing behavior such as previous bookings, on-property purchases and online shopping practices, there is an increased capability to define guest demographics. By segmenting customers in more specific ways, hotels are able to create more personalized experiences which, in turn, allow managers to optimize their room rates. It is also an effective way to fulfill the unique needs and preferences of the individual. Another methodology is to consistently monitor the competition's pricing strategies. There are software tools that analyze a competitor's current rates, and then allow a hotel to make its own pricing adjustments. It is also a useful means to conduct forecasting models. Other technologies that are being integrated into a revenue manager's toolkit include Artificial Intelligence in the form of automated algorithms, and Voice Recognition (VR) for data inquiries, rate changes, and booking behavior. Predictive and analytic software programs are also being leveraged to provide more forward-looking data, instead of the usual reliance on historical performance. These metrics allow managers to be more proactive - rather than reactive - with their revenue strategy. The October issue of the Hotel Business Review will examine these developments and report on how some leading hotels are executing their revenue management strategies.