Prince Waikiki Appoints Joshua Hargrove as General Manager

USA, Honolulu, Oahu, Hawaii. August 22, 2019

Prince Waikiki, announces the appointment of Joshua Hargrove as general manager. An accomplished hospitality executive, Hargrove will manage and oversee all aspects of the 563-key hotel located in Honolulu overlooking the Ala Wai Yacht Harbor, including its signature 100 Sails Restaurant & Bar and expansive meeting and event spaces.

"We are delighted to welcome Joshua to the Prince Waikiki family," said Kisan Jo, president of Prince Resorts Hawaii. "With his charisma, love of Hawaii and extensive hospitality background at notable properties throughout the islands, he is a natural fit to lead the Prince Waikiki team."

Hargrove brings 14 years of hospitality experience to the Prince Resorts Hawaii collection. His background spans positions at notable hotels throughout the Hawaiian Islands including The Modern Honolulu, The Royal Hawaiian, a Luxury Collection Resort and The Sheraton Keauhou Bay Resort & Spa in Kona. Most recently, Hargrove, as hotel manager at The Westin Ka'anapali Ocean Resort Villas in Lahaina, was responsible for overall strategy, performance and leadership of the operations team. Throughout his career, Hargrove has won numerous certifications and leadership awards and currently serves as part of the hospitality & tourism advisory board at the University of Hawaii Maui College.

"With the recent reimagination of Prince Waikiki and all of the exciting activity happening at the nearby Ala Moana Center and the hip Kaka'ako neighborhood, there's no better time to visit Honolulu and we are in the heart of it all," said Hargrove. "I look forward to leading the incredible team at Prince Waikiki and continuing to provide memorable guest experiences that celebrate the destination and encourage guests to come back and stay with us for years to come."

Hargrove graduated from Washington State University with a bachelor of arts in hospitality and business management. He relocated to Honolulu in June 2006 and has lived on Maui and the island of Hawaii. Currently, Hargrove lives in Oahu with his wife and has a passion for cooking and trying new restaurants around the city.

Located in the heart of Honolulu's most vibrant and diverse neighborhoods, and around the corner from Ala Moana Center and the Kaka'ako community, Prince Waikiki - the #1 of 87 Hotels in Honolulu on TripAdvisor - features an impressive 563 modernized guest rooms and luxury suites with breathtaking floor-to-ceiling ocean views across 33 towering floors of oceanfront accommodations and world-class service. The centrally located hotel in Honolulu features top-rated restaurants including its award winning 100 Sails Restaurant & Bar, an open-air lobby lounge showcasing contemporary Hawaiian artwork and grab-and-go dining with Honolulu Coffee Company café, multiple use indoor and outdoor event venues, a stunning infinity pool overlooking the Ala Wai Yacht Harbor and more.

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Revenue Management: Focus On Profit

Revenue Management is still a relatively new profession within hotel operations and as such, it continues to evolve. One significant trend in this area is a shift away from using revenue as the foundation to generate key performance indicators (KPIs) and to instead place the emphasis on profit. Traditionally, revenue managers have relied on total revenue per available room (TrevPAR) and revenue per available room (RevPAR) as the basis of their KPIs. Now, some revenue managers are using gross operating profit per available room (GOPPAR) as their primary KPI. This puts profit at the center of revenue management strategy, and managers are increasingly searching for new ways to increase the profitability of their hotels. Return on Investment is the objective of any hotel investment, so it is only logical that profitability and ROI will be emphasized going forward. Another trend is an expanded focus on direct hotel bookings. Revenue managers know that one way to increase profitability is to steer guests away from online travel agencies (OTAs) and book directly with the hotel. This tactic also reinforces brand identity and loyalty, and encourages repeat business. In addition, it provides a valuable platform to market the hotel directly to the customer, and to upsell room upgrades or other services to them. Another trend for revenue managers involves automation in their software programs. Revenue management systems with automation are far more desirable than those without it. Automating data entry and logistics increases efficiency, allowing managers to spend more time on formulating strategy. As a bonus, an automated system helps with aggregating and interpreting data. The October issue of the Hotel Business Review will address these developments and document how some leading hotels are executing their revenue management strategies.