Lisa Wynne has over 30 years of experience in the beauty & wellness industry, in all aspects from a technician to regional manager. She has spent the last 17 years as a consultant and educator, helping companies maximize spa operations performance in both front and back of house, and consults on a variety of topics including operations issues, finances & compensation, marketing, inventory management, retailing, human resource development, and business process improvement. Lisa is also the Task Force Chair for the Global Wellness Institute Consulting Initiative, a Contributing Editor at Dayspa Magazine, a regular contributor to global trade publications, a highly-rated speaker at spa and beauty industry conferences, and offers spa management courses across the globe. Follow her @StarrTalk, or email [email protected].

GWI Global Spa & Leisure Consultants provide a wide array of services to real estate developers, hotel and resort owners and operators, and owners and operators of existing spas. For spas in development, these services may include market analysis, financial feasibility and proforma projections, concept development and project planning, and coordination with architects, designers, advertising firms, and in-house marketing, sales and development teams. Spa consultants also create or assist with the development of brand standards, standard operational procedures, staff recruitment, training and compensation, product and spa and fitness equipment selection and procurement, for both new and existing spa and leisure businesses. It is important to understand that spa management consultants have a tremendous variation in experience. An experienced Spa Consultant should have first-hand hand operational experience and have a detailed understanding of how to operate a successful business. Understanding the specific needs of a consulting engagement will enable a good match between a prospective consultant and a particular project. For example, a Spa Consultant with a therapy background may have a specialty in menu development and staff training, but may not be the ideal person to provide a feasibility study. A professional consultant will explain their areas of expertise, and will suggest alternatives to the client if needed. The Consulting Best Practices Initiative aims to fulfill the following objectives - Clarify the role of consultants in a development project or ongoing spa-related business, Help individuals and businesses to evaluate when a consultant would benefit them, and provide guidelines on the selection process, Outline the various areas of expertise of spa and leisure consultant, Serve as a global voice for spa consulting professionals, creating common best practices and ethics guideline, and Mentor spa professionals who desire to become consultants.