Editorial Board   Guest Author

Ms. Farmer

Mary Farmer

Director, Online Programs, Glion Institute of Higher Education

Mary Farmer is presently Director of Online Programs for the Glion Institute of Higher Education in Bulle and Glion-Montreux, Switzerland and lectures in the Graduate School at Glion. For more than a decade Ms. Farmer has lectured at the University of British Columbia, University of Tilburg, Leiden University and Nipissing University. She has over 30 years' experience as consultant, manager and corporate executive and has lived and worked extensively in Asia, Europe and North America. Her career began in international development in Southeast Asia where she was Project Manager for bi- and multi-lateral aid projects for CIDA, the World Bank, USAID, JICA and others. Ms. Farmer is a consultant and thought leader in global business and individual and organizational performance. Her passion is around leadership, communication, people and talent development. She has extensive expertise in influencing and coaching C-Suite and other senior leaders and specializes in workplace innovation, creating high performing teams and inclusive working environments, maximizing organizational effectiveness, development of inclusive communication strategy and succession and workforce planning design. Her many years of training, facilitating, coaching, speaking and lecturing in highly diverse environments gives her real credibility in multinational business and non-government organizations alike, and she delivers results by designing and delivering sustainable, pragmatic programs that address systemic issues requiring change. After starting with Price Waterhouse in Vancouver, Ms. Farmer helped establish Price Waterhouse Associates in Jakarta and was Indonesia's Crown Agent representative. She was advisor on integrated and special education to the Indonesian Minister of Education, and served on the Curriculum Development board of Indonesia. Ms. Farmer was senior consultant and trainer with the Royal Tropical Institute (KIT) in Amsterdam, after which she launched her own highly successful cross-cultural and diversity and inclusion consulting, coaching and training firm, Global TMC International. For more than a decade she served global clients (including Philips, Ahold, Air Asia, Air Products, TNT, Shell, Vopak, Oce, Heineken, Medtronic, Honeywell, Avery-Dennison, 3M, the Mars Corporation, ABN Amro, American Airlines, Fortis, Cisco, ING Group, Air France-KLM, Oxfam, the Dutch and Canadian Ministries of Foreign Affairs) in designing programs and strategy for leadership development, post-acquisition integration, diversity and inclusion, communication and cross-cultural and cross-border business effectiveness. In 2010 Ms. Farmer was invited to take over as Director, Global Diversity and Inclusion, for Philips in Amsterdam to reframe D&I within the company and set strategic direction internationally, including a focus on gender balance, cultural diversity, non-OECD nationals, and implicit bias. Following studies in Journalism and Cultural Anthropology, Ms. Farmer holds an MBA in International Management from Leiden University and is doctoral candidate in Organizational Behaviour at the University of Amsterdam. She holds dual Canadian and Dutch citizenship and resides in Switzerland. She speaks fluent English, Dutch, Thai, and Bahasa Indonesia, and has working proficiency in Lao, Malay, and Flemish. She speaks 'statistically bilingual' Canadian French and a smattering of Mandarin and Spanish. Mary is a member of the European Institute for Managing Diversity.

Ms. Farmer can be contacted at mary.farmer@glion.edu

Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.