Editorial Board   Guest Author

Mr. Candeias

Mario Candeias

General Manager, Espinas Hotels

Mario Candeias is a 25-year hotel veteran, currently leading the most ambitious Iranian hospitality project, Espinas Palace (Espinas Hotel Group), based in the vibrant metropolis of Tehran.  

He previously held key positions in the luxury arena in Portugal's benchmark hotel brands, Pestana Hotel Group and Tivoli Hotels & Resorts (at present owned by Minor Hotel Group, from Thailand).

He served as Regional Director and General Manager for the flagship geographic areas and properties of these two world renowned, several of them proudly under The Leading Hotels of the World affiliation. He has multi-property management experience, both urban and resort, and is credit with spearheading many advanced branding and marketing concepts and industry-wide events that helped advance the hospitality sector in the country.

Mr. Candeias also has an extensive consulting and teaching collaboration with prestigious academic institutions in Portugal and abroad, such as the faculty of Economics of the University of Algarve (Portugal) and Wisconsin-Stout Hotel School (ranked in the world's Top 10).

With a strong academic background, he has a base education in Hospitality Administration and Marketing Management in Portugal, plus an MBA. Faithful to his lifelong learning commitment, Mr. Candeias coursed several Executive Education programs abroad, namely Advanced Hospitality Programs at CORNELL School of Hotel Administration, NY, USA, and Ecole Hotelliere de LAUSANNE, Switzerland. He also studied Corporate Finance at HARVARD Business School, MA, USA, and INSEAD, Fontainebleau, France.

He has led seminars and master classes throughout the country, by request of Tourism & Hospitality related instituions. Topics covered range from Hotel Development to Operations, Destination Management and Competitiveness. Mr. Candeias is an avid reader and writer on Tourism and Hospitality, Economics and Management.


Please visit http://www.espinashotels.com for more information.

Mr. Candeias can be contacted at 9821-8384-4021 or mario.candeias@espinashotels.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.