Editorial Board   Guest Author

Mr. Mumford

Chris Mumford

President, HVS Executive Search, HVS Executive Search

Chris Mumford studied in England and began his professional life in Japan before entering the world of hotel recruitment. After a brief spell in New York, he returned to London in 2002 to set up the EMEA offices of HVS Executive Search and has since worked on a number of high profile senior appointments, advised on compensation packages, and consulted on significant strategic organizational needs for players in the hospitality industry. A regular speaker on industry related issues, Mr. Mumford is a frequent author of articles on executive selection, compensation trends, and general HR topics for a number of industry publications.

Mr. Mumford can be contacted at 44-20-7878-7740 or cmumford@hvs.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.