Editorial Board Guest Author
Mr. Bernier St-Hilaire
Bruno Bernier St-Hilaire
Concierge, Le Centre Sheraton, MontrealBruno Bernier St-Hilaire is Concierge, and a Member of Les Clefs d’Or Canada at Le Centre Sheraton, Montréal. Mr. Bernier St-Hilaire studied Law and Politics at the Université de Montréal in Canada and is completing a Master Certificate in Hospitality Management with the Cornell University School of Hotel Administration. A Concierge with close to 10 years of experience, Mr. Bernier St-Hilaire started his carreer at the Fairmont Tremblant, in the province of Quebec. Shortly after, he was selected to be part of the Concierge team at Le St-James in Montreal, one of the most prestigious hotel property in Canada, where he has learned his trade. He has since been a Concierge at Le Centre Sheraton Montréal for the past 4 years, during which he was selected for Starwood’s Associates Development Program (ADP) and assisted several departments, both Front of the House and Back of the House. This combined experience gives Mr. Bernier St-Hilaire a comprehensive knowledge of the importance of inter-departmental work cooperation and the impact it can have on the client experience. A member of the Canadian chapter of Les Clefs d’Or, Mr. Bernier St-Hilaire is involved in his hotel’s Social Media Comittee, both as a writer for the hotel’s Social Media Presence and as a collaborator within the local group. He was featured in an article in the Montreal Scope Magazine and has most recently contributed to a television show on the Hotel Industry.
Mr. Bernier St-Hilaire can be contacted at 514-878-2000 or firstname.lastname@example.org