Editorial Board   Guest Author

Mr. Wood

Derek Wood

Managing Director, Derek Wood Associates Ltd.

Derek Wood is Managing Director of Derek Wood Associates Ltd. He has had his own Independent Hospitality IT Consultancy company since 1986, undertaking all aspects of telecommunication, in-room technology consultancy and project management within this highly specialized area. Mr. Wood is a very well known figure within the hospitality sector and has 35 years of experience within the telecommunications industry of which for the past 21 years he has been deeply involved with independent hotel technology consultancy, both within East and Western Europe as well as Africa and The Middle East. He is listed within the ‘International Who’s Who of Professionals’, in recognition of the contribution his company has made to the hotel industry. Mr. Wood works predominately within the independent 4 & 5 star hotel sector, but also provides consultancy services to larger hotel groups as well as to the hospitality vendor market place. He specializes in in-room technology and has worked for some of the most prestigious 5 Star Hotels throughout Europe. In 2010 Mr. Wood was elected to the Board of Directors for HFTP. HFTP is the international professional association serving members working in hospitality. Since 1952, HFTP has been dedicated to providing members with extraordinary networking opportunities, industry-leading certification programs and events, and essential resources for professional growth. It is also responsible for HITEC the largest annual hotel technology conference in the world. Mr. Wood is also regularly asked to speak at Hotel Technology conferences throughout mainland Europe (Eurhotec, HOSTEC, IHTF, EHTEC and HOSPACE) and well as within the United States of America (HITEC). He has served on the Advisory Council for HITEC between 2003 - 2006, was on the HOSTEC-EURHOTEC Advisory board for 2005/6, and the EHTEC advisory board for 2007, 2008, 2009 and 2010 and is considered to be one of Europe’s leading independent consultants within this highly specialized field.

Mr. Wood can be contacted at +44-117-9612938 or Derek@derekwood.co.uk

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.