Editorial Board   Guest Author

Mr. Lindquist

Alan Lindquist

Regional Director, Skyriver Communications

Alan Lindquist is Vice President of Sales at Skyriver Communications, Inc., and is primarily responsible for driving top line revenue growth through sales of commercial broadband, hospitality Wi-Fi, and conference or event broadband services. Currently with Skyriver, a Southern California fixed wireless Internet Service Provider, Mr. Lindquist’s previous work experience spans fiber and legacy copper based Internet providers, and mobile wireless voice and data providers. Mr. Lindquist is witness to the strong and consistent growth over the last decade in broadband demand among businesses and individuals. The proliferation of hand held computing devices and cloud based applications and services are driving growth in his industry even in challenging economic environments. Mr. Lindquist has been directly involved in dozens of Hotel Wi-Fi and conference broadband deployments. With a thorough understanding of data communication challenges in a dynamic and mobile environment, he has delivered solutions that aid guest productivity and the profitability of the property. Mr. Lindquist helps hotel General Managers achieve top scores for guest services while leveraging broadband as a revenue center. With an MBA and a 20-year background in advanced communications technology, Mr. Lindquist prepares business sensible solutions to problems that can be resolved through better communications platforms. A technology industry veteran, Mr. Lindquist has more than two decades of sales and business management experience spanning start up companies to Fortune 500 Enterprises.

Mr. Lindquist can be contacted at 858-812-9343 or alindquist@skyriver.net

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.