Editorial Board   Guest Author

Mr. Allard

Matthew Allard

Chief Executive Officer & Founder, Runtiz

Matthew Allard comes from a technology and hospitality background and founded runtriz in Los Angeles in 2006. runtiz launched the worlds first “iPhone Hotel” at Malibu Beach Inn in 2008, and since has continued to innovate new products and technologies for the hospitality industry. As president and founder of runtriz he leads innovation and product development as well as business development and overall strategy. Mr. Allard has spoken on a number of panels including Cal Tech Mobile forums and the Intelligence Group's Trend School with Creative Artists Agency (CAA) and has taught masters level computer science classes at USC on mobile application development. Prior to founding runtriz, Mr. Allard acted as Web Manager for SBE Entertainment, where he led the development, design and architecture of their corporate website and venue web sites such as Hyde lounge, Katsuya, Bolthouse productions, Privilege, MyHouse, Crimson and Lobby nighclub. He also created a custom VIP management tracking solution for the hospitality and entertainment industry that allowed managers to receive end of night reports, and track VIP spend and activity at restaurants, nightclubs and hotels. Prior to SBE, Mr. Allard worked for Swap Drive Data Backup in Washington, DC, which was later sold to Symantec. While there he led innovation developing cross platform compatibility components that allowed users to have the same experience across different OS and browsers, and have drag and drop file backup functionality in the browser. Prior to Swap Drive Mr. Allard worked for Northrop Grumman in a development role, creating middleware for dynamic team formation with focus in military scenarios. Earlier in his career, he worked at AOL on the Modern Home research project, integrating software and hardware to create a ubiquitous computing experience in the household. Also worked on AIM (AOL Instant Messenger) and created bots for home automation through chat. Mr. Allard earned his BS in Computer Science from George Washington University and also played on the GW Golf team.

Please visit http://www.runtiz.com for more information.

Mr. Allard can be contacted at 323-230-9727 or matt@runtiz.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.