Editorial Board   Guest Author

Mr. McPhee

Ian McPhee

Hotel Manager, Ritz Carlton Kapalua

Long-time Ritz-Carlton veteran, Ian McPhee, was named Hotel Manager of The Ritz-Carlton, Kapalua earlier this year. Bringing more than 29 years of extensive industry savvy to the role, Mr. McPhee leads the acclaimed resort’s Food & Beverage division -- including its six restaurants - in addition to Culinary, Meetings & Special Events, Spa, Retail and Rooms now under his guidance. In the span of his 14 years with the renowned brand, Mr. McPhee’s commitment has resulted in various leadership positions across the globe -- beginning with Banquets in Boston, then at the helm of operations and food and beverage divisions in Washington D.C., Georgetown, San Francisco, Osaka, Japan and ultimately settling in Maui -- where he has called home for the past year and one half. The breadth of property mixes also allowed Mr. McPhee to intimately oversee budgets, labor management and hotel standards. Hailing from Nassau, Bahamas, Mr. McPhee earned a Bachelor’s Degree in Food Service Education from Rhode Island’s Johnson & Wales University and is invited annually to participate in the institution’s Career Forum, where he proudly represents The Ritz-Carlton Hotel Company. His strong focus, impeccable leadership skills and extraordinary energy are certain to enhance to guest satisfaction and contribute to the overall success of the hotel.

Mr. McPhee can be contacted at 808-669-6200 or ian.mcphee@ritzcarlton.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.