Editorial Board   Guest Author

Mr. Dombey

Olivier Dombey

Chief Information Officer, HotelTravel.com

Olivier Dombey has over 20-years of professional experience gained in the travel, hospitality and tourism, online marketing, distribution technology, and consulting field. He is currently Chief Information Officer at HotelTravel.com, a leading online travel agency, responsible for the company's worldwide business development strategy and execution, connectivity partners, supply channels and hotel partners acquisition and account management, revenue management and margin optimization, market strategies, intelligence and competitive analysis, website content strategy and management in 8 languages, online and offline marketing, brand, advertising, promotions, sponsorship and partnerships, affiliate program, loyalty program, social media, website optimization, testing, creative content, visitor motivations and behavioural patterns, traffic flow and funnel management, and finally managing the company's MIS and corporate KPI reporting. Previously, Mr. Dombey was an appointed Board Advisor at Derbysoft, a leading Chinese technology company serving the hospitality distribution industry, which mission is to create a worldwide online hotel global distribution network (GDN). Prior to that, Mr. Dombey was Regional Vice President Asia Pacific for Pegasus Solutions and Utell Hotels and Resorts. During his tenure he had full responsibility and financial accountability for sales and account management of Pegasus full suite of products and services in the Asia Pacific region, including CRS, distribution, hotel representation, marketing, and financial services. He led all commercial activities for the region with teams in Singapore, Tokyo, Sydney and China. His achievements won him the Pegasus 2005/2006 'Victor Ludorum' Award for exemplary achievements. Concurrently, Mr. Dombey held a Board position on the Global Board of HEDNA (Hotel Electronic Distribution Association) and also chaired the HEDNA ASPAC Committee as the industry representative and the voice for Asia Pacific, he was very much involved in enabling industry best practices and standards. Preceding that, Mr. Dombey was Managing Director of Ou Yang Business Consulting China, a sister company of Partners in Marketing UK, a travel and hospitality distribution technology business consultancy, which is co-founded in 1995 and with offices both in Beijing and London. Mr. Dombey also worked as Director of Marketing for the Seychelles Tourism Board, overseeing brand building, and worldwide B2C marketing and promotions. He also worked at Galileo International, where he started his career as business analyst and moving to business development positions. For 3 consecutive years, Mr. Dombey was also the elected Chairman of the Chartered Institute of Marketing Travel Industry Group (CIMtIG), the UK's largest cross-sector travel industry association. He is also the author of numerous industry articles and research papers, he is a regular speaker and moderator at conferences, seminars and training courses, and he is listed in the 2000 edition of International Who's Who of Professionals. Mr. Dombey holds a B.A. (Hons) in Business Administration from London Middlesex University and a B.A. Business Administration from the renowned French Ecole Superieure de Commerce Reims. He also holds the prestigious Diploma CIM of the Chartered Institute of Marketing, and he is an official Chartered Marketer recognized by the British Crown. Finally, Mr. Dombey speaks fluent English, French, Spanish and Mandarin.

Mr. Dombey can be contacted at +66 (0)76-282808 or olivier@hoteltravel.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.