Editorial Board   Guest Author

Mr. Carr

Harry Carr

Corporate Director of Revenue Management, Pivot Hotels & Resorts

Harry Carr, the Corporate Director of Revenue Management for Pivot Hotels and Resorts has been involved in the evolving discipline of revenue management since 1998. With over 20 years of hospitality experience in lifestyle hotels, destination resorts and branded properties, he has been able to drive total revenue and gain market share for diverse properties.

Mr. Carr joined Pivot Hotels & Resorts in 2015 and assisted in repositioning Hotel Zephyr, the first property in the Pivot portfolio. The Zephyr was able to grow revenue by 33% and grew the RevPAR index from 101.6% to 115.3%. In 2016 he was named revenue manager of the year and promoted to lead the team from the corporate level. He has been instrumental in growing the Pivot portfolio from a single property to 11 operating properties and 17 total including those under development. The rapid growth of the lifestyle division within Davidson Hotels and Resorts has required Mr. Carr to focus on recruiting, developing and retaining an industry leading team of Directors of Revenue Management.

Before joining Pivot, Mr. Carr worked with leading lifestyle companies at SBE and Viceroy Hotel Group as well as Branded hotels at Interstate Hotels and Resorts, Starwood and Hilton. His experience extends outside of the United States to international sites with a focus on the Caribbean. He built the revenue management structure from the ground up for The Maho Group on the island of St. Maarten consisting of 5 independent hotels. Early in his career, Mr. Carr worked in the front office, housekeeping and sales giving him first-hand knowledge of how top line results impact operations and ultimately the profitability of the hotel. Mr. Carr is active within HSMAI and enjoys volunteering with the American Red Cross.


Please visit http://www.pivothotels.com for more information.

Mr. Carr can be contacted at 678-349-0909 or info@pivothotels.com

Coming up in September 2019...

Hotel Group Meetings: Uncommon Destinations

The last few years have been good to the Hotel Group Meetings industry and that trend is expected to continue into 2019. Planners are brimming with confidence due to an expanding economy and increased job creation, which typically results in a boost in corporate meetings. Given this promising outlook, planners are trying to outdo themselves to satisfy the high expectations of their clients. One notable trend is to integrate unusual settings into the meeting experience, hosting groups at local zoos, aquariums, museums, event centers, or other outdoor facilities. The goal is to embrace uncommon destinations, rather than a typical hotel conference room, so that meetings can be memorable, unique and stimulating. This is also part of another trend which is to support all things local - from hosting events at landmark city venues; to catering through local restaurants, food trucks and microbreweries; to hosting off-site excursions like agri-tours, athletic events or scenic 5k routes. However, though the setting might be spectacular, there are still some bedrock components that must be provided to ensure a successful meeting. Free, high-speed Wi-Fi is still one of the most requested services. Planners have to make sure that a comprehensive communication infrastructure is in place so clients can easily connect - and stay connected - to the network throughout the entire meeting experience. Also, technology tools can be used to streamline the booking, registration, and check-in process, and Radio Frequency Identification (RFID) materials can be utilized to ensure seamless access to conference events. There are also numerous software tools that encourage audience participation, as well as integrating polls, Q&A, surveys and games into speakers' presentations. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.