Editorial Board   Guest Author

Mr. Allen

J.Carter Allen

Managing Director, HVS Houston

J. Carter Allen, MAI, is the Managing Director of the Houston office of HVS, a Designated Member of the Appraisal Institute (MAI), and a state-certified general appraiser. While Mr. Allen's expertise is focused on markets in Texas and the Southeast, he has consulted on hundreds of hotels and resorts throughout the country.

Mr. Allen graduated from the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management with an emphasis on Hospitality Finance and Development and a minor in Finance from the university's Bauer School of Business. He has also completed an advanced set of courses in the analysis and valuation of real estate through the Appraisal Institute.

As an undergrad, he served as President of the University of Houston's student chapter of Hospitality Finance and Technology Professionals. Mr. Allen also served as President of Pi Kappa Phi at the University of Houston and went on to consult for Pi Kappa Phi Properties in Charlotte, North Carolina, before joining HVS.

His experience also spans front-line work at The Houstonian hotel and operations and management internships with JW Marriott and CenterPointe Hotels. As part of The Abilities Experience, Pi Kappa Phi's philanthropic arm, Mr. Allen biked 4,000 miles across the country in 2007 to raise funds and awareness for people with disabilities. He continues to support the charity and has since run the Marine Corp Marathon and participated in Summit Vision, a four-day excursion in the mountains of Colorado focused on reaching some the highest peaks in the state and proving the inability to see does not affect one's vision of possibility.

Mr. Allen can be contacted at 713-252-5595 or callen@hvs.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.