Editorial Board   Guest Author

Mr. Byers

Brett Byers

National Client Manager - Energy Services, AEI Consultants

Brett Byers, CEM, CMVP, is National Client Manager - Energy Services at AEI Consultants. Mr. Byers specializes in Energy Audits, Capital Planning, Capital Needs Assessments, Technical Review, and Training. At AEI, he is responsible for managing energy audits and other energy service projects and the resources selected to conduct them. Mr. Byers has over 25 years of experience in evaluating building systems, identifying problems and corresponding favorable solutions.  

His work in energy has been applied in a variety of venues including: HUD RAD, GPNA, 223, 223(f), LIHTC, K-12 and Higher Education Facilities, Department of the Interior Agencies, State Governments and Local Municipalities, Correctional Facilities, Commercial Real Estate, Multifamily Facilities, ASHRAE Level I, II, and III audits, thermography, and energy modeling.

AEI Consultants is an employee-owned international consulting firm that provides comprehensive services to professionals in nearly all facets of the commercial real estate industry, including lenders, property owners, managers, tenants, and developers, industries, institutions, government agencies, and insurers, including many Fortune 500 companies. These services include environmental, property and facility assessments, zoning and energy consulting, site investigation and remediation, industrial hygiene, and construction risk management.

AEI is a true partner to its Clients, from initial due diligence, to creative solutions, to ongoing analytics for capital planning. AEI continues to develop new services by listening to Clients and fulfilling their precise needs. Founded in 1992, AEI is based in the San Francisco Bay Area with offices across the United States and Europe. 

Please visit http://www.aeiconsultants.com for more information.

Mr. Byers can be contacted at 800-801-3224 or bbyers@aeiconsultants.com

Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.