Editorial Board   Guest Author

Ms. Oliver

Inger Oliver

Director of Revenue Management, McKibbon Hospitality

Inger Oliver works as Director of Revenue Management and oversees McKibbon Hospitality's in-house revenue management team, which is responsible for strategizing competitive rates and maximizing profit for more than 80 hotels across the McKibbon portfolio.

Ms. Oliver has been with McKibbon since 2003 and has seen tremendous success in implementing new tactics that drive profit for McKibbon hotels. Headquartered in Tampa, Florida, and Gainesville, Georgia, McKibbon Hospitality creates memorable hospitality experiences that inspire brand and property loyalty. The company is an award-winning leader in hotel development and management, building, renovating and managing hotels for Marriott, Hilton, Hyatt and other iconic hospitality brands. From hand-picking urban sites and imagining the just-for-you details of a guest experience, to overseeing operations and bringing a brand to life, and everything in between, McKibbon shapes inclusive hospitality development.

Prior to her role with McKibbon, Ms. Oliver worked for Marriott International for 17 years. During her time with Marriott, she worked in several roles including Cluster Director of Revenue Management, Director of Reservations Sales, and Reservation Supervisor. Ms. Oliver has won several awards from Marriott including Sales Intensity Award for Exceeding Market Share/RevPar Index (1997); Manager of the Year Award (1997); and Partnership Award with Area Reservation Office (1996).

Ms. Oliver can be contacted at 813-241-2399 or inger.oliver@mckibbon.com

Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.