Editorial Board   

Dr. Downey

James Downey

Professor, Program Coordinator MBA Hospitality & Event Management, Lynn University

James Downey began teaching at Lynn in 1994 as an associate professor in the former School of Hospitality, Tourism and Recreation Management. Prior to that, his educational positions include Department Chairman of Hotel, Restaurant and Institutional Management at Drexel University in Philadelphia, Pennsylvania and he served as Dean of the School of Hotel, Restaurant and Tourism Administration at the University of New Haven, in New Haven, Connecticut. He also served as the Associate Dean in the College of Hospitality Management from 2002 until 2009 at Lynn.

Mr. Downey's teaching philosophy has been and continues to be predicated on sound instructional techniques that provide successful student learning outcomes. He has maintained this philosophy since he came to Lynn. Below is a chronicle of how he adapted this teaching philosophy. Mr. Downey did not choose the hospitality industry, the hospitality industry chose him. His family managed a small hotel in eastern Pennsylvania where he began as a front desk clerk at the age of 13. From that experience, he developed a love of the hospitality industry that eventually drew him into the fields of accounting and lodging development.

Mr. Downey's desire to share that passion and to help others seek a career in hospitality encouraged him to pursue a career in teaching. He believes learning is best facilitated by an instructor who balances sound theory with solid industry experience. For example, his teaching of hospitality accounting and lodging development is facilitated by his experience working for a hospitality-related public accounting firm and serving as a director of development for a hospitality management company. He actively seeks to create a student-centered classroom where students participate in directing their objectives very much where he acts as a guide-by-the-side rather than a sage on the stage.

Dr. Downey can be contacted at 561-237-7858 or jdowney@lynn.edu

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.