Editorial Board   Guest Author

Mr. Dominguez

Michael Dominguez

Chief Sales Officer, MGM Resorts International

Michael Dominguez is the Chief Sales Officer for MGM Resorts International providing oversight of sales strategies in the MICE and leisure segments, including industry relations, diversity sales and MGM Resorts Events & Production Services. Mr. Dominguez oversees a Global Sales team that expands the US, Canada and International destinations. Mr. Dominguez’s experience spans 29 years in the hospitality industry ranging from Food & Beverage operations, hotel sales and responsibility for destination sales in Palm Springs, California. This experience has afforded Mr. Dominguez the opportunity to work for numerous hotel management/ownership companies including: Hyatt Hotels, Starwood Hotels, Marcus Hotels, Harbaugh Hotels, Loews Hotels to name a few. He has the unique experience of both an operations background coupled with an extensive sales and marketing responsibility. Mr. Dominguez is actively involved in leadership roles in the Meetings and Events Industry and has served as Chairman for the International Board of Directors for Meeting Professionals International and currently serves on the US Travel Executive Committee. His other volunteer involvement includes being Co-Chair of the Meetings Means Business Coalition, GBTA Foundation Board of Directors, HSMA Foundation Board and is a member of the CIC’s Accepted Industry Practices Exchange board. Mr. Dominguez has been recognized for his leadership and industry dedication by Successful Meetings Magazine 2013 - 2106 Top 25 Most Influential People in the Meetings Industry, Smart Meetings 25 Smartest Industry Leaders, HSMAI’s Top Minds in Sales & Marketing as well as Hispanic Business’ 50 Most Influential Hispanics in the United States. Mr. Dominguez speaks often at industry events focused on education to the meeting planning community as well as advocating for the value of face to face meetings. He has published numerous articles that are dedicated to raising the business acumen around meetings.

Please visit http://www.mgmresorts.com for more information.

Mr. Dominguez can be contacted at 702-632-7901 or mdominguez@mgmresorts.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.