Editorial Board   Guest Author

Mr. Darling

Stephen Darling

Principal, Stephen Darling Hospitality Consultancy Inc.

After 40 consecutive years in hospitality industry in three countries, most recently as Regional Vice President for Shangri-La Hotels & Resorts in North America, responsible for identifying and securing management contracts on six projects in North America. Stephen now leads his own hospitality consulting practice as well as serving as a director on two boards. Darling readily admits that he entered the hospitality industry by default following two summers spent working as a bellman in one of Quebec City’s established hotels. Following this, he obtained a Hospitality Management Diploma at Concordia University, and subsequently did a BSc at Cornell’s School of Hotel Administration. In addition to his many professional duties, Darling is known for sharing his years of hospitality experience and knowledge with industry colleagues and candidates. He sat on Vancouver Community College’s Hospitality Management Program Advisory Committee; was named Canada’s 2001 Hotelier of the Year by Hotelier Magazine; was Chair of Tourism Vancouver’s Board for 2002/03. He is a Past Chair of Vancouver Hotel Association and was a director of the Pacific Rim Institute of Tourism. Stephen was Co- Chair of the Yes 2010 team, which was instrumental in Vancouver’s bid for the 2010 Winter Olympic games. He earned his icd.d designation from the Institute of Corporate Directors of Canada and Rotman School of Management, and currently sits on two boards in addition to his project consulting practice. Darling’s hospitality practice currently includes two multi-national hotel management companies -for which he provides strategic development support in North America. Stephen is fluent in French and “manages to get by” in Spanish. Stephen is also a principal of Cayuga Hospitality Consultants. You can reach him via his website at www.stephendarling.com.

Please visit www.stephendarling.com for more information.

Mr. Darling can be contacted at stephen.darling@shaw.ca

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.