Editorial Board   Guest Author

Mr. Pirri

Eugenio Pirri

Chief People & Culture Officer, The Dorchester Collection

As the chief people & culture officer for the London-based Dorchester Collection, Eugenio Pirri and his team are responsible for all aspects of Human Resources, Learning and Development, Employee & Guest Engagement, Innovation, Corporate Responsibility and The Dorchester Collection Academy Centre which offers high-calibre learning and development to external audiences globally. In his role, he works with all functions in the business to ensure people are the cornerstone of every business decision.

Mr. Pirri is a well-rounded professional with an exceptional background in people leadership, organisational development, people practices, education, development and operations; global experience within diverse cultures and attitudes. He leads the business and change by thoughtfully challenging the status quo, disrupting traditional ways of thinking, showing common ground where needed and building long term sustainable people and strategic initiatives.

Mr. Pirri has over 30 years of operations and people resources experience, a proven success record in people management, operational performance, human resources, organisational development, finance, change management, employee relations, grounded in a holistic approach to employee and guest engagement within all constituents of the business. He has knowledge and experience operating and managing in several countries including the United Kingdom, Canada, United States, France, Italy, Germany, Switzerland and Japan.

He and his team have been awarded several accolades including Distinction in Talent Management by the HR Distinction Awards, Excellence in Employee Engagement from HR in Hospitality and Employee Engagement Company of the Year by the Employee Engagement Awards. Mr. Pirri has been recognised as HR Director of the Year and, for the past five years, has been ranked in the HR Most Influential List by HR Magazine. He is regularly asked to provide his views and opinion in the media and, in 2016, published his first book, Be A People Leader - A Sustainable Framework for Achieving your Full Potential. You can follow him on LinkedIn and Twitter.


Please visit http://www.dorchestercollection.com for more information.

Mr. Pirri can be contacted at 44-0-207-629-8888 or eugenio.pirri@dorchestercollection.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.